O Repairs Manager
2 months ago
Date Posted:
2024-09-10
Country:
Australia
Location:
LOC7013 : 2-12 Montague Street, South Melbourne VIC 3205, Australia
At Otis, it’s our people that make us different. Be part of the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of the Forbes 2024 World's Best Employers
About the role
Responsible for the overall management of the Melbourne O Repairs field operations which includes the Victorian Service Shift and Escalator Repair Technicians. Is directly responsible for the execution of O Repairs safely and efficiently within the Melbourne area.
As an O Repairs Manager, you will- Manage and support the field O Repairs team and exercise ultimate authority over all Field personnel within the designated area.-
- Ensure appropriate performance and behavior within your team, including timekeeping, ensuring that Otis's uniform and PPE are at company-required standards, and addressing performance and behavior concerns where relevant.-
- Manage and Support the Field Shift teams (Escalator Repairs & Service Shifts) and exercise ultimate authority over the after-hours area.-
- Communicates with Customers regularly as a recognized senior leader in the business, addressing concerns with urgency and professionalism. Ensures a rotation system or up-skilling program is employed and followed for both tradesmen and apprentices to maximize the workforce's skill sets.-
- Actively supports the Service Operations Manager in developing rolling forecasts for O delivery, productive and non-productive hours and FHR spend.-
- Assisted in Service operating reviews and other financial/head office engagements.-
- Driving team and individual KPIs as set by the business.-
- Coordinating, identifying, and delivering coaching and training as relevant to individual employees and teams to ensure achievement/exceeding of KPIs and business objectives.-
- Identifying and delivering safety and field-related coaching and training relevant to individual employees and teams.-
- Partner with relevant Sales Team employees to meet and exceed customer expectations, including cost estimates and support to improve customer relationships within the business-
- Responsible for complying with company and legislative Environmental Health and Safety policies and procedures, including reporting any conditions that may impact the environment, employee, or customer.-
- Maintain and work in accordance with relevant Quality System. Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers of your processes.-
- Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations (including but not limited to OTIS Quality, Safety Standards, the Occupational Health and Safety Act, OTIS/Customer Contractual Conditions, Company Policies and Procedures, Ethics and Compliance, relevant financial/purchasing requirements and Budgets and any other relevant legislation that is deemed to apply).-
- Ensures that Company Vehicles, Tools, Equipment, and materials are correctly maintained in a safe working order and that proper safeguards against damage or theft are maintained.The role involves working closely with the following stakeholders to achieve business outcomes:
- State Manager.-
- Service Operations Manager-
- Service Managers, Service Project Managers-
- Service Sales Manager, Service Account Representatives.-
- “T”, “O”’, Escalator Technicians and Field Employees.-
- Service Branch Administrators.-
- Otis functional teams: SPW, Otisline, HR, Finance, IT, Engineering, FOD, etc-
- External stakeholders, including Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants and SuppliersWhat you will need to be successful- Management or Supervisory Degree/Diploma or Certificate.-
- Appropriate Trade Certificates and Electrical Licence (desirable).-
- Current Drivers Licence.-
- Minimum of five (5) years’ experience supervising and managing teams in a construction/service/trades environment-
- Minimum five (5) years’ experience as a tradesperson in the Lift Industry (desirable)- Join us TODAY and Help us Build What's Next
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology exp
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