Patient Administration Officer
1 month ago
Seeking a highly organized and enthusiastic professional with a passion for delivering outstanding customer service to join our dynamic team on a permanent part-time basis (minimum 60 hours/fortnight).
**The Opportunity**
Nambour Selangor Private Hospital is seeking applicants who have a keen interested in working as a Patient Administration Officer, primarily performing a Ward Clerk role.
**Key Role Responsibilities**
- Provide timely and accurate information in response to queries by patients, doctors, visitors and other customers
- Maintain correct compilation of patient files and records throughout admission and upon discharge
- Accurate and timely completion and scanning of documentation
- Perform and interpret Health Fund eligibility checks
- Provide effective management of incoming and outgoing calls to the ward
- Provide administrative support to relevant ward personnel as required
- Other duties as required
**Your Essential Skills and Experience**
- Experience in previous hospital or similar administration role (preferred not essential)
- Be passionate, engaging and focused on providing exceptional customer service and sensitivity to patient & family needs
- Effective communication (both written and verbal) and interpersonal skills
- Strong attention to detail
- Proven ability to work effectively in a team environment and independently as required
- Ability to work in a fast paced environment and complete tasks within a designated timeframe
- Demonstrated computer proficiency in Microsoft programs and Patient Management software
- Required availability Monday to Friday
**What’s in it for you?**
**Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
**Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
**Health and Wellbeing**: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a **free Employee Assistance Program** offering access to confidential counselling, coaching and support 24/7.
**Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
**The Hospital**
Nambour Selangor Private Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘_People Caring for People’_ since 1964.
**Requirements**:
- _Must provide a _**National Police** check conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases.
**To Apply**
Applications made by recruitment agencies will not be considered.
Applications Close: Sunday 1st September 2024
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