Scheduling Administrator
1 day ago
6 month contract
- Join the National Response Centre
- Melbourne (Docklands) based
**Working for us**
At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.
**THE ROLE**
**As part of the National Response Centre, the Scheduling Administrator is responsible for efficient and proactive delivery of all administrative functions connected with the scheduling and dispatch of all field services activity, to both Acumen and Contracting technicians. This role is a fantastic opportunity for someone wanting to gain more experience within a call centre environment in a customer centric role.**
**Responsibilities**:
- Optimise field service work, planning and allocating jobs to be logístically sound, efficient and an effective use of resourcing.
- Managing client stakeholder conversations in compliance with direct client guidelines ensuring a positive end customer experience.
- Participate actively in problem solving and finding solutions for scheduling difficulties and challenged in consultation with and support from Work Force Controller and other stakeholders.
- Day to day liaison with field resources and supervisors as well as client stakeholders, responding to enquiries and feedback in a prompt, efficient and supportive manner.
- Outbound retail business and life-support customers to schedule appointments.
**ABOUT YOU**
**You are a proactive, enthusiastic, customer centred individual, who thrives in a fast-paced environment. You have excellent communication and organisational skills with previous experience in a call centre environment.**
**To be considered for this opportunity, you’ll have**:
- Minimum 2 years relevant experience in a call centre and/or a scheduling administrative role
- Prioritisation and time management skills
- Efficiency and accurate data entry skills
**Origin - Where good change happens**
At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.
If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
**A great team to join**
It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.
Origin’s **Energy Supply and Operations** business plays a key role in providing reliable, affordable and sustainable energy to power Australian homes and businesses. We're the largest owner of natural gas-fired power stations in Australia, and generate more than 7,400 MW of power through our flexible generation portfolio. We’re also a major supporter in the growth of renewable supply and storage, supporting a cleaner energy future.
We’re looking for passionate and forward-thinking people to help, who are committed to a zero-harm safety culture, managing risk and driving culture change.
**Origin. Good energy**
At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy. Today, we serve more than 4.2 million customers, are one of the most significant energy producers in the country and listed in the ASX Top 50 companies.
For more information contact: Jo Szumny - 03 55587165, quote Requisition ID: 83016
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
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