Customer Service

4 weeks ago


Rydalmere, Australia Crazy Parts Full time

Position: Customer Service

ServiceSalary : $50,000.00 year

Responsibilities and Requirements:

- Responsible for handling customer inquiries, complaints, and issues, providing professional, friendly, and efficient service.
- Understand and master relevant information about company products and services, able to provide detailed answers and suggestions to customers.
- Assist customers in completing order processing and after-sales service, ensuring customer satisfaction.
- Provide timely feedback on customer opinions and suggestions in daily work, offering improvement suggestions.
- Collaborate with the team to continuously enhance customer service.
- Possess a collaborative spirit, effectively solve problems, and handle emergency situations.

Qualifications:

- Prior experience in customer service is preferred.
- Excellent communication and expression skills for Mandarin and English, capable of effectively communicating with customers using clear and concise language.
- Patience, attention to detail, and a strong sense of responsibility in handling customer issues.
- Enthusiastic about customer service work, with a team-oriented mindset.
- Proficient in using office software; industry-related experience is an advantage.

职位:客服

年薪:$50,000

职责和要求:
- 负责处理客户咨询、投诉和问题,提供专业、友好、高效的服务;
- 理解并掌握公司产品及服务的相关信息,能够为客户提供详细的解答和建议;
- 协助客户完成订单的处理和售后服务,确保客户满意度;
- 在日常工作中及时反馈客户的意见和建议,提供改进建议;
- 与团队协作,共同推动客户服务的不断提升;
- 具备团队协作精神,能够有效解决问题并处理紧急情况。

任职要求:
- 有相关客服工作经验者优先考虑;
- 出色的国语和英文沟通和表达能力,能够用清晰、简洁的语言与客户有效沟通;
- 具备耐心、细心、责任心,能够妥善处理客户问题;
- 对客户服务工作充满热情,具备团队协作精神;
- 熟练使用办公软件,有相关行业经验者优先。

正式入职的员工即享受员工福利(包括但是不限于):
- Paid personal care/sick leave
- Annual leave
- Paid public holiday
- Red Pockets on Festivals
- Annual salary growth
- Employee birthday gift
- Employee discounts
- Annual reward
- Travel allowance
- Etc.
- 联系人: Crazy HR
- 联系方式:邮箱

通勤地址: 19-21 Euston street, Rydalmere, NSW 2150

**Salary**: $48,000.00 - $50,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Annual bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 19/03/2024


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