Customer Service Representative

5 months ago


Rydalmere, Australia Rheem Company Full time

Customer Service Representative

Customer Service | Rydalmere, NSW Closing date: 12/11/2023

About us

As a leading global manufacturer of heating and coolingequipment, we’re innovating new ways to deliver a greatcustomer experience while saving energy, water and supporting amore sustainable future. It's an exciting challenge that requires ateam of talented, passionate people with a diverse set of skills.From engineers, to accountants, safety and wellbeing professionals,Rheem depends on people to power our innovations. So come join uson our journey and help shape the future of products thatpositively impact people's lives every day. 

Benefits

Work for an Iconic Australian Company Join a great supportive team Salary packaging and staff discounts Subsidised canteen Hybrid working between home and Rydalmere office Free on-site parking

The Role

An opportunity has become available for a Customer ServiceRepresentative to join our Rydalmere Customer Service team.

Your role would be to provide our customers with outstandingcustomer service over the phone and through email as the firstpoint of contact.

You will:

Determine the assistance required by the customer and lodge a service request if it is determined necessary. Provide customers with verbal quotes for water heater installations. Advise customers on installation dates, service calls and general service matters. Liaise with internal stakeholders including planning room team members. Ensure company policies and procedures are adhered to.

About you

To be successful for this role, it is essential you have similarcustomer service experience within an inbound contact centre. Inaddition, you will:

Enjoy and be effective working in a team. Have experience in dealing with and resolving issues for customers. Have excellent communication skills, both written and verbal. Have a high attention to detail. Have a proactive approach and a positive attitude.

Experience with SAP C4C is strongly desirable.



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