Customer Service Representative

2 weeks ago

Rydalmere, New South Wales, Australia Rheem Australia Pty Ltd Full time

Customer Service Representative - 3-4 Month Contract*:

  • Customer Service | Rydalmere, NSW
  • Closing date: 07/07/2023As a leading global manufacturer and an iconic Australian brand, Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact people's lives every day.

Why work for Rheem?

  • True workplace flexibility
  • Rheem offers a leading model in hybrid working
  • Great salary packaging options and discounts on Rheem products
  • Free onsite parking at all locations and access to our onsite canteen
  • Ongoing training, support, supervision, and career advancement opportunities
  • Access to our Employee Assistance Program and Safety and Wellbeing initiatives.
***
About the role
The Customer Service Representative is responsible for providing administrational support to the National Customer Service operation for back office processes for external and internal customers

Your duties would include:

  • Coordinating requirements to resolve customer escalations presented via the Customer Relations function.
  • Interacting with the customer to acknowledge receipt of the escalated enquiry and keeping the customer regularly informed with regards to enquiry status and the anticipated timeframe for the enquiry to be resolved.
  • Triaging with the relevant State Service Manager/Supervisor regarding the steps required to resolve the escalated enquiry.
  • Processing service warranty claims submitted by third party service agents who support Rheem's regional customers and metro customers during peak season.
  • Processing pricing claims for merchant customers for retuned goods, damaged goods or incorrect pricing.
  • Establishing and scheduling Service Maintenance Contracts
***
About you
We are looking for someone who is committed, motivated, energetic, and reliable

You will also have:
years administration and customer service experience, ideally with exposure to handling complaints and resolving disputes

  • Passionate about providing quality customer care with empathy and understanding
  • Ability to work in a team environment working towards a common goal
  • Ability to prioritise your workload and meet deadlines in a fastpaced environment.
  • Committed to continuous improvement, sound time management and organisational skills
***
How to apply

  • Our recruitment process is diligent and structured to ensure inclusiveness and enable you to put your best foot forward. As you progress through the process you may be required to undertake an interview (video and face to face), provide transcripts or work samples and preemployment medicals, psychometric testing and reference checks._

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Kennedy Reid Full time

    Full-time permanent position Brand new offices WFH availableThe CompanyOur client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for a customer service representative to join their team.The RoleYou will be working in a team...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Rheem Australia Pty Ltd Full time

    Customer Service Representative*: Customer Service | Rydalmere, NSW Closing date: 31/05/2024About usAs a leading global manufacturer of heating and cooling equipment, we're innovating new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team of...

  • Customer Service Representative

    1 month ago

    Rydalmere, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our Client is a world leader in manufacturing, marketing and sales of electrical and electronic equipment. They are ranked in the top 5 globally across their industry and are dedicated to providing a high calibre of service to their clients and customers. Due to unforeseen growth, they are looking for an experienced customer service...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our Client is a world leader in manufacturing, marketing and sales of electrical and electronic equipment. They are ranked in the top 5 globally across their industry and are dedicated to providing a high calibre of service to their clients and customers. Due to unforeseen growth, they are looking for an experienced customer service...

  • Customer Service Representative

    4 weeks ago

    Rydalmere, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our Client is a world leader in manufacturing, marketing and sales of electrical and electronic equipment. They are ranked in the top 5 globally across their industry and are dedicated to providing a high calibre of service to their clients and customers. Due to unforeseen growth, they are looking for an experienced customer service...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Astrum Recruitment Full time

    Great opportunity to join a team thriving in the security industry- Rydalmere Location | Parking on site:Great Hourly rateAs a monitoring Representative, you will play a pivotal role in maintaining a safe environment while delivering exceptional customer service.Your duties will include, but are not limited to: Providing a high level of security and customer...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Protech Warehousing & Manufacturing Full time

    Seeking an experienced Customer Service Consultant to join our International client who specializes in electrical equipment to start ASAP in RydalmereOne of the key functions of this role is to take and action orders from active and existing clients regarding a variety of products and services. For this reason we are looking for energetic and dynamic...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Protech Warehousing & Manufacturing Full time

    An exciting opportunity has become available for an experienced Customer Service Operator to join our International client who specializes in electrical equipment to start ASAP in RydalmereABOUT THE ROLEOne of the key functions of this role is to take and action orders from active and existing clients regarding a variety of products and services.For this...

  • Customer Service Representitive

    2 weeks ago

    Rydalmere, New South Wales, Australia Kennedy Reid Full time

    The CompanyOur client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for a customer service representative to join their team.The RoleYou will be working in a team supporting the aftersales teams, providing optimal customer...

  • Customer Service

    6 days ago

    Rydalmere, New South Wales, Australia Randstad Australia Full time

    Your New Company: Our client is a global leader in electrical products and accessories. Their strong brand recognition within the market and renowned reputation in the building industry for innovative solutions across residential, commercial and industrial builds make them a true powerhouse. Your New Role: Due to exciting growth within the business, our...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Jaycar Electronics Full time

    About youYou are a tech minded person who has a passion for electronics, IT, gadgets or machines and are looking to work in your area of interest. You will have previous retail and contact centre experience from which you can demonstrate your customer focus and be able to provide solutions to our customers based on our product range.About the roleYour...

  • customer service 3 Days Left

    2 weeks ago

    Rydalmere, New South Wales, Australia Randstad Full time

    Your New Company: Our client is a global leader in electrical products and accessories. Their strong brand recognition within the market and renowned reputation in the building industry for innovative solutions across residential, commercial and industrial builds make them a true powerhouse.Your New Role:Due to exciting growth within the business, our client...

  • Monitoring Services Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Johnson Controls Full time

    Job DetailsADT Security has a reputation as one of Australia's most trusted home and business security companies with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades.ADT Security is part of Johnson Controls and we are global diversified technology and...

  • Monitoring Services Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Johnson Controls Full time

    Job DetailsADT Security has a reputation as one of Australia's most trusted home and business security companies with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades.ADT Security is part of Johnson Controls and we are global diversified technology and...

  • Sales Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Webber Naturals Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Sales Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Expo Centric Full time

    We are seeking an enthusiastic sales person to join our growing team. As a Sales Representative, You will play an important role in driving growth in revenue by identifying and obtaining new business opportunities. You will be in charge of presenting our products to potential clients, highlighting the features and benefits through engaging product demos....

  • Customer Service Coordinator

    2 weeks ago

    Rydalmere, New South Wales, Australia Hager Group Full time

    Description: Customer Service is your passion? You are detailoriented and offer excellent communication skills? We are currently looking for our future Customer Service Coordinator (M/F/d) based in Sydney, NSW for a permanent contract.Your mission Obtain and evaluate all relevant information to handle product and service enquiries Provide pricing and...

  • Customer Service Administrator

    2 weeks ago

    Rydalmere, New South Wales, Australia Norwest Recruitment Full time

    Customer Service AdministratorSupportive Team I 70K + Super I Monday to Friday 8:30am - 5pm I Chemical Manufacturing I Southwest locationAre you looking for a career where you can use your customer service skills and grow professionally? Our Customer Service position is the perfect opportunity If you enjoy a fast-paced environment where no day will be the...

  • Administration/customer Service

    2 weeks ago

    Rydalmere, New South Wales, Australia Mitalent Full time

    Located in Rydalmere this is a great opportunity for you to join a fun and rewarding customer service team in a long standing multinational company known as being a leader in their field.This role in summary will see you handle inquiries and questions, complaints, troubleshoot problems, provide information and update the database. Answering inbound calls...