Service Coordinator

4 months ago

Beresfield, Australia Coates Full time

**About us**
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

Reporting to the Regional Service Manager, the Service Coordinator **(based in Beresfield)** is responsible for coordinating a team of Field Service Mechanics within a designated service area and ensuring all breakdowns reported on customer sites are responded to and dealt with promptly and safety. You may also find yourself having to source repair advice over the phone in those times to assist our mechanics.

**You’ll enjoy variety in your role including**:

- Allocating daily service tasks and coordinating long-term hire servicing to our Field Service Mechanics (7 - 10 Field Service Tech’s)
- Assist with maintenance needs, financial constraints, and procurement of parts.
- Liaising directly with customers during potentially difficult or frustrating times
- Drive service efficiency and improvement project initiatives through the field service team
- Liaising with contractors for service and repair bookings
- Maintaining current jobs & closing off service calls

**What you’ll bring to the role**
- 7:00 am to 3:06 pm
- Intermediate computer skills (particularly MS Excel and Word)
- An ability to self-manage your own time and workload accordingly
- The need to be detail and process orientated, able to understand maintenance processes and document them for our records.
- An appreciation of (or understanding of) the legal requirements (compliance) for servicing plant and equipment.
- Mechanical background will be highly regarded

**What you’ll get in return**
We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

**Looking for more reasons to join Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.

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