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Food & Beverage Supervisor (Sydney)
4 months ago
Monday to Friday - No Weekend Work
- Quality tools; La Marzocco, Mythos One, Mazzer + Moccamaster
- Great Place to Work certified business
**Hospitality Lead | Sydney CBD**
Reports to: Hospitality Manager
Start date:TBC
Location: Sydney CBD
Employment type: Permanent | Full-time
Ordinary hours of work: Our cafes are staffed between 08:00 - 17:00 Monday to Friday. After-hours work may be required for Member Events.
**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.
Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.
Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.
**Purpose of your role**:
Hub’s Food & Beverage Supervisor (known internally as Hospitality Lead) will deliver truly exceptional hospitality experiences to members and guests by leading a high performing, professional team, following prescribed service standards and constantly seeking to go above and beyond for every guest.
**Responsibilities by function**:
- Ensure we go above and beyond for every guest; always look for opportunities to surprise and delight, create loyal customers
- Lead and motivate the hospitality team, ensuring all prescribed service standards, policies, and procedures are followed and respond to productivity issues as required
- Coordinate and deliver consistently amazing serviced meeting, events, and catering experiences following Hub service standards, policies and procedures
- Undertake initial and ongoing training with the hospitality team as required to ensure exceptional service is consistently delivered and we’re constantly growing our team’s capabilities
- Oversee stock and loose items management; maintain efficient operational stock levels, minimise and record wastage and breakages, coordinate ordering and liaison with suppliers, process daily invoices, and stocktake as requested
- Maintain excellent functional relationships with suppliers to ensure products are delivered as specified, on-time and as required by the business
- Oversee cleanliness and organisation of serviced meeting spaces and café areas by maintaining daily and weekly cleaning checklists, ensuring tasks are carried out by the team to the level required so all areas look outstanding
- Ad-hoc and regular reporting to the Hospitality Manager
**In addition to leading the café team, key tasks for all café team members are**:
- Making consistently amazing coffee
- Looking after members and guests in following all prescribed Hub service standards, policies and procedures at all times
- Getting to know each of our members, their name and their favourite coffee
- Following all Health & Safety policies and procedures, legislation, standards and at the direction of your leader
**Important Metrics**:
- Happy members (as measured through member surveys)
- Hospitality revenue against budget
- Daily product wastage against budget
- Ensuring internal waste percentage is in line with current policies and BCorp certification criteria
**Required training and experience**:
- 2+ years cafe supervising/management experience
- Barista, food preparation, service experience
- Experience with operational elements of a cafe (Budgets, ordering, stock control)
- Hospitality knowledge and enthusiasm for providing the best customer service to members.
- That said, if your experience varies from what we’ve listed yet you still believe you hold the necessary skills - we would love to hear from you._
**What you’ll be rewarded with**:
- Weekends & Public Holidays off
- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- A personalised training and professional development program to grow your skills and career
- Support to make a social and environmental impact with paid volunteer leave each year
- An invitation to our biannual company-wide conference, where you will meet all your teammates and have a lot of fun
**All this while working in one of Australia’s most beautiful workspaces
