Food and Beverage Supervisor

3 weeks ago

Sydney, Australia Hilton Full time

Food and Beverage Supervisor

Our Food and Beverage Supervisor oversees Solander Dining and Bar to offer a high quality, efficient service that adds to a superior Guest experience. Bring your positive energy and entreprenaurial skills and join the innovative West Hotel team.

**About West Hotel**

West Hotel Sydney, Curio Collection by Hilton is one of Sydney's boutique hotels. Located on the cusp of Barangaroo and Darling Harbour, West Hotel offers a truly unique hotel experience with 182 designer rooms, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.

**What will I be doing?**

As Food and Beverage Supervisor, you will be responsible for performing the following tasks to the highest standards:

- Maintain an effective Breakfast, Room Service, Events and Bar service with an emphasis on high quality, efficient service
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Set-up of the outlets in accordance with the pre-determined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understood and applied
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Complete all necessary administration in accordance with Company procedures relating to all teammembers
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

**What are we looking for?**

A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A warm personality, attentive and smartly presentable
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Customer Service experience in a supervisory capacity
- Passion for delivering exceptional levels of Guest service
- A basic level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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