Product Support Advisor

6 months ago

Perth, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**The Opportunity**

We currently have an exciting opportunity for a trade qualified HD Fitter to join our team as a Product Support Advisor for Excavator. This permanent role will allow you to access OEM training while you build a long-term career in a global company. Working an 8/6 roster, you will work as part of a team and drive the reliability and availability of the mobile fleet while keeping an impeccable safety record.

**Main responsibilities include**:

- Organising and providing feedback on any reliability related issues or concerns regarding the large fleet of Hitachi Construction Machinery Australia (HCA) mining equipment onsite
- Providing assistance to Service Personnel and Parts and Service Advisors as required, helping with parts and technical concerns
- Identify areas for improvement and work with the customer to address any shortcomings
- Escalate all issues to relevant teams and within a timely manner
- At all times maintain an open communication and good working relationship with customers, peers and other departments
- Ensure that all interactions with internal and external customers and stakeholders is professional and courteous as you are required to continuously ‘Promote & Enhance’ Hitachi’s promise of Total Customer Satisfaction

**To be successful in this role you will have**:

- Relevant Diesel Mechanic trade qualifications
- Looking for the next step in your diesel mechanic career
- Previous experience in a leadership role with frontline operational experience with the desire to develop, influence and motivate a team of operational staff (Desirable)
- Working knowledge of planning and scheduling with the ability to deliver in tight timeframes
- Demonstrated background experience with Hitachi mobile equipment will be highly regarded
- Good communication and customer service skills and the ability to build long term relationships
- Safety focus and abide by site safety processes

**Benefits**

We are offering:

- Permanent Full Time Position in a leading OEM with long term job security
- Competitive pay rate + company biannual bonuses $$$
- Qantas points/status credits for site travel
- Reimbursements paid for transport to and from home to airport, or airport parking
- Brand new HP Laptop provided to new employees - no more paper timesheets
- 190hr annual leave & 76 hours personal leave per annum
- Relocation assistance if required
- Opportunity to work on the entirety of the Hitachi range, including a new fleet of trucks and excavators
- Exclusive staff discounts on Medibank Health Cover and Hitachi appliances, and other products & services
- OEM training and opportunities for upskilling with access to the latest technologies
- Supportive mentors who value your input in finding new and improved ways to achieving success
- Career progression in a leading OEM
- Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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