Sales Support Coordinator

5 months ago

Dandenong, Australia Ingram Content Group Full time

Company Description
**Become a part of an innovative Sales team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world**

**Ingram Content Group Australia, Pty Ltd and Lightning Source, Print on Demand,** is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide book selling channel in the industry.

**Ingram Content Group **is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.

**Job Description**:
**Full time Mon - Fri, 38 hours, Permanent**

**Hybrid Working options from Office / Home**

**Summary**:
Provides a high level of sales support while promoting Ingram’s products, programs, and services to assigned accounts.

Performs routine office related sales and administrative support duties for Sales Team.

The position is required to serve our external customers from a support perspective such as order tracking, opportunities for improvement and customer requests.

**Key Responsibilities**:

- Following up promotional campaigns, dealing with initial queries, qualifying leads, and directing opportunities to the appropriate services and support.
- Working with sales management and marketing to identify potential new customers and opportunities, manage the client contact process and liaise with sales associates and other departments to assist in generating and closing sales.
- Providing a high level of support to customers while promoting Ingram’s products, programs, and services to assigned accounts.
- First point of communication for incoming sales enquiries. Monitors and responds to sales inquiries and assists sales team in resolving customer issues.
- Qualifying sales leads, with a view to managing smaller accounts and passing key opportunities to sales managers.
- Manage existing customer relationships to augment sales and ensure ongoing business retention using a planned contact program.
- Deliver customer communications in liaison with Marketing, providing full follow up to campaigns, and tracking of progress.
- Maintenance of the CRM system to ensure that records are kept up to date with customer contact details and contact history.
- Develop and maintain a full knowledge of Ingram’s major products, systems, and prices.
- Coordinates meetings, Tele/video conferencing set up as required.
- Manage trade table displays and/or otherwise represent the company at conferences and industry events.
- Availability to travel on occasion.
- Provide administrative support in preparation of PowerPoint presentations and/or business reports.
- Performing routine office related sales and administrative support duties for sales team.
- Monitoring and maintenance of Sales & marketing materials
- Coordinates and updates profit centre reports.
- General administrative tasks.
- To be responsible for your own Health and Safety and be aware of factors affecting your colleagues to maintain a safe environment.
- To report any accidents or potential hazards to your Line Manager immediately.

**Qualifications**:
**Qualifications (Typical Experience, Typical Education, Knowledge/Skills/Abilities)**:
**Experience**:

- Book publishing industry experience preferred.
- Experience of managing customer relationships
- 2 years of sales and/or customer service experience

**Education**:

- Higher or Degree Level Education desirable

**Knowledge, Skills, and Abilities**:

- Knowledge of CRM systems - e.g., SalesforcProficient in Word, Excel, Outlook, and PowerPoint
- Self-Motivated
- Resilient
- Excellent communication skills
- Attention to detail.
- Knowledge of Microsoft Office suite of products - especially PowerPoint and Excel.
- Ability to multi-task
- Customer Service, Organization & Prioritization skills
- Able to work under pressure and to meet deadlines.
- Reading comprehension skills
- Time management skills
- Ability to work with a team.
- Ability to be flexible/multi-task based on workflow demands.
- Ability to develop constructive and cooperative working relationships with others and maintain them over time.
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person.
- Ability to engage

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