IT Service Desk Team Leader

4 weeks ago

Melbourne, Australia MedHealth Full time

Company Description

The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support.

We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

MedHealth is part of the ExamWorks global network which includes Australia, the United States of America, Canada and the United Kingdom, delivering over 2 million medical opinion and case management services annually.

**Job Description**:
Currently we are looking for an experienced IT Service Desk Team Leader t to join the Corporate IT team in the Head Melbourne office, working under the general supervision of the Service Desk Manager. This role will see you responsible for the following:

- Work under the general supervision of the Service Desk Manager; receive instruction on what is required and how it is to be performed.
- Day-to-day management of a Service Desk function
- Prioritise and provide accurate ICT Service Desk support for staff who require ICT assistance.
- Assist IT Service Manager in Service Desk Support staff appraisals, objective setting, mentoring and progress meetings where required.
- Own the escalation of incidents, expediting issues to the relevant teams.
- Manage the 24/7 Service Desk rota ensuring all shifts and projects are scheduled
- Report any trends/reoccurring IT issues to Service Desk Manager
- Assist in ICT projects (software rollouts, migrations and infrastructure).
- Participate in scheduled maintenance tasks as required
- Perform all tasks in accordance with the MedHealth Quality Management System.
- Adhere to all ICT policies and procedures.
- Function as an effective, positive Team Member.
- Ensure all staff have appropriate training and develop personal development plans to meet future requirements
- Drive the continuous improvement of service through Change Management, Problem Management, reporting and analysis.
- Carry out other reasonable duties as requested by the Service Desk Manager

Other duties assigned by the Service Desk Manager

**Qualifications**:
**To be considered for the position you will be a customer focused experienced IT Service Desk Analyst with the following experience and attributes**:
**Qualifications and Experience**
- Appropriate degree and/or industry qualifications and certifications.
- Suitable experience including at least 3 years in a broad Service Desk management role.

**Specific Knowledge and Skills**
- Windows workstations
- Windows Server (Active Directory, Print Services, etc.)
- Citrix
- Office 365 (Exchange, SharePoint, OneDrive,
- Skype for Business
- Microsoft Office
- Knowledge and experience in ITIL
- Microsoft Intune (desirable)
- Networking switching and routing (desirable)
- ConnectWise Manage and Automate (desirable)

MedHealth offers the opportunity to work with a growing National organisation focused on developing our Team Members to thrive in a culture and environment of continuous learning.
To express your interest please send through a current CV

Additional Information
**You are welcome here**:
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.

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