Service Desk Team Leader

2 weeks ago


Melbourne, Victoria, Australia affix Full time

Amazing opportunity to join an Australian owned, household name in the retail space as a Service Desk Team Leader, responsible to manage the IT Helpdesk operations, supporting multiple brands within the group.


This is a super exciting time to join this fast-paced, dynamic retail business & lead a support team providing high quality level 1 support to stores and corporate users through strong customer focus & stakeholder engagement.

As an experience team leader this role will lead a team of ten and support them to provide better service, response and resolution with a focus on continual process improvement.


Must-haves for the role:

  • A minimum of 4 years experience as an IT Service Desk/Help Desk lead, with demonstrated experience motivating and managing/leading a team.
  • Solid technical background with handson experience with help desk and remote desktop software.
  • Strong, proven stakeholder management skills, with the ability to communicate technical information to a nontechnical audience.
  • Experience establishing highlevel communication amongst the team as well as across the extended group.
  • Experience with POS systems and within the retail industry highly desirable.
  • Proven experience in setting specific customer service standards & regular reporting in relation to problems, incidents and service requests.
  • Asset management
The role provides a supportive working environment with fantastic career growth opportunities

They have a vibrant, team-oriented culture where new ideas are encouraged

The role provides a some flexibility with one day per week WFH.

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