
Service Desk Team Leader
3 weeks ago
Amazing opportunity to join an Australian owned, household name in the retail space as a Service Desk Team Leader, responsible to manage the IT Helpdesk operations, supporting multiple brands within the group.
This is a super exciting time to join this fast-paced, dynamic retail business & lead a support team providing high quality level 1 support to stores and corporate users through strong customer focus & stakeholder engagement. As an experience team leader this role will lead a team of ten and support them to provide better service, response and resolution with a focus on continual process improvement.
Must-haves for the role:
- A minimum of 4 years experience as an IT Service Desk/Help Desk lead, with demonstrated experience motivating and managing/leading a team.
- Solid technical background with hands-on experience with help desk and remote desktop software.
- Strong, proven stakeholder management skills, with the ability to communicate technical information to a non-technical audience.
- Experience establishing high-level communication amongst the team as well as across the extended group.
- Experience with POS systems and within the retail industry highly desirable.
- Proven experience in setting specific customer service standards & regular reporting in relation to problems, incidents and service requests.
- Asset management
The role provides a supportive working environment with fantastic career growth opportunities
They have a vibrant, team-oriented culture where new ideas are encouraged
The role provides a some flexibility with one day per week WFH.
-
IT Service Desk Team Leader
4 weeks ago
Melbourne, Australia MedHealth Full timeCompany Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...
-
Service Desk Team Leader
3 weeks ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH96086_1669170976 **Contact** Donal McCann **Posted** about 6 hours ago - CBD Location - Hybrid Working Arragnement - Lead and Manage a team of 6 Service Desk Analysts Our Government client is looking for a Service Desk Team Lead to lead and manage a...
-
Service Desk Team Lead
3 weeks ago
Melbourne, Australia Latitude Financial Services Full timeLet's talk about the role. As the leader of the LFS Service Desk, you will spearhead our efforts in delivering exceptional level 1 support to our esteemed staff across Australia, New Zealand, and Asia. Collaborating closely with our Workplace IT Support Manager, you will strive to enhance our Service Desk, transforming it into a highly professional and...
-
Service Desk Analyst
3 weeks ago
Melbourne, Australia Service Stream Full timePrimary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...
-
IT Service Desk Team Leader
4 weeks ago
Melbourne, Australia Tecala Full time**Join our Team**: Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating. We are passionate about what we do, how we do it, and most...
-
Service Desk Analyst L 3
4 weeks ago
Melbourne, Australia Micale Recruitment Pty Ltd Full time**Demonstrate your leadership skills**: - **Rapidly growing award-winning MSP**: - **Flexible working form home arrangements** This client is an award-winning Managed Service Provider with a varied and high-profile client base. Due to rapid expansion, we are seeking an outstanding and experienced individual to undertake the role of Team Leader - Service...
-
Service Desk Team Lead
4 weeks ago
Melbourne, Australia Sharp & Carter Full timeLong term growth & development plans - Flexible working arrangements - Inviting & family friendly organisational culture **Position Purpose**: The purpose of ICT Service Desk Team Leader is to manage the people & operation of the ICT service desk to ensure ICT incidents are appropriately triaged, managed and resolved in accordance with organisational ICT...
-
IT Service Desk Analyst
4 weeks ago
Melbourne, Australia MedHealth Full timeCompany Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...
-
Service Desk
3 weeks ago
Melbourne, Australia Appetency Recruitment Services Full time**Service Desk / Service Delivery Manager**: - Job ID: **91a7d6da**: - Job Category: **information-technology-business**: - Location: **collingwood**: - Job's Advertised Area: - Collingwood- Salary on offer: - To be discussed- **Leading a local, interstate and international service desk team of nearly 20 techs**: - **Leader who knows how to build &...
-
Service Desk Analyst
4 weeks ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...
-
IT Service Desk Team Lead
3 weeks ago
Melbourne, Australia Aurec Full timePermanent Role - Melbourne CBD - Join supportive team - Lots of growth opportunities We are looking for a service desk team lead to join a wonderful organisation in the Healthcare industry that focuses on improving outcomes for communities while still prioritizing individual's well-being. You'll be responsible for managing a team that provides technical...
-
IT Service Desk Team Lead
3 weeks ago
Melbourne, Australia Aurec Human Capital Group Full timeWe are looking for a service desk team lead to join a wonderful organisation in the Healthcare industry that focuses on improving outcomes for communities while still prioritizing individual's well-being. You'll be responsible for managing a team that provides technical support to internal staff and clients, ensuring that their needs are met and issues are...
-
Medhealth - IT Service Desk Analyst
4 weeks ago
Melbourne, Australia MedHealth Full timeCompany Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...
-
Service Desk Analyst
4 weeks ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...
-
IT Service Desk Team Lead
2 weeks ago
Melbourne, Australia CitiPower and Powercor Full time**IT Service Desk Team Lead**: - Melbourne, VIC, AU, 3000 **About us** At CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly,...
-
Service Desk Agent
4 weeks ago
Melbourne, Australia Fujitsu Full time**Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...
-
IT Service Desk Technician
6 days ago
Melbourne, Victoria, Australia CitiPower and Powercor Full timeCitiPower and Powercor are industry leaders in the energy supply chain, supporting customer choice while ensuring community safety and system stability. As a Service Desk Analyst, you will play a vital role in our operations.Your responsibilities will include:Providing technical support via phone and in personTroubleshooting and resolving hardware and...
-
Service Desk Officer
3 weeks ago
Melbourne, Australia Melbourne Business School Full time**Carlton location, 12 months fixed term contract**: - **Friendly, professional team environment**: - **Salary range: $60,000 - $65,000 plus 11% superannuation** ***At Melbourne Business School, our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked providers of business education within the...
-
Service Desk Team Lead
3 weeks ago
Melbourne, Australia First Focus Full timeFirst Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride...
-
IT Service Desk Manager
2 weeks ago
Melbourne Northern Suburbs, Australia HAYS Full timeIT Service Desk Manager job available at growing MSP | Melbourne North-West | Permanent | ASAP **Your new company** A growing Managed Service Provider in Melbourne’s North-West requires a Service Desk Manager for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to...