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Service Desk Team Leader
4 weeks ago
Amazing opportunity to join an Australian owned, household name in the retail space as a Service Desk Team Leader, responsible to manage the IT Helpdesk operations, supporting multiple brands within the group.
This is a super exciting time to join this fast-paced, dynamic retail business & lead a support team providing high quality level 1 support to stores and corporate users through strong customer focus & stakeholder engagement. As an experience team leader this role will lead a team of ten and support them to provide better service, response and resolution with a focus on continual process improvement.
Must-haves for the role:
- A minimum of 4 years experience as an IT Service Desk/Help Desk lead, with demonstrated experience motivating and managing/leading a team.
- Solid technical background with hands-on experience with help desk and remote desktop software.
- Strong, proven stakeholder management skills, with the ability to communicate technical information to a non-technical audience.
- Experience establishing high-level communication amongst the team as well as across the extended group.
- Experience with POS systems and within the retail industry highly desirable.
- Proven experience in setting specific customer service standards & regular reporting in relation to problems, incidents and service requests.
- Asset management
The role provides a supportive working environment with fantastic career growth opportunities
They have a vibrant, team-oriented culture where new ideas are encouraged
The role provides a some flexibility with one day per week WFH.
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Service Desk Team Leader
2 weeks ago
Melbourne, Victoria, Australia affix Full timeAmazing opportunity to join an Australian owned, household name in the retail space as a Service Desk Team Leader, responsible to manage the IT Helpdesk operations, supporting multiple brands within the group.This is a super exciting time to join this fast-paced, dynamic retail business & lead a support team providing high quality level 1 support to stores...
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IT Service Desk Team Leader
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Melbourne, Australia MedHealth Full timeCompany Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...
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IT Service Desk Team Leader
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Melbourne, Victoria, Australia MedHealth Full timeCompany DescriptionThe MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support.We support whole populations to better outcomes, yet never lose sight of the individual we...
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Itss Service Desk Team Leader
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Service Desk Team Lead
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Melbourne, Victoria, Australia Latitude Financial Services Full timeLet's talk about the role.As the leader of the LFS Service Desk, you will spearhead our efforts in delivering exceptional level 1 support to our esteemed staff across Australia, New Zealand, and Asia. Collaborating closely with our Workplace IT Support Manager, you will strive to enhance our Service Desk, transforming it into a highly professional and...
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Service Desk Analyst
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Melbourne, Victoria, Australia First Focus Full timeFirst Focus is a leading mid-market Managed Service Provider in Australia, setting a high standard. With a team of over 270 professionals in various locations, we have been experiencing steady growth for 15 years and continue to attract new clients and enhance our services.If you are a skilled IT professional specialized in Managed Services and catering to...
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