Retail Customer Service Officer

5 months ago


Canberra, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- 12 weeks on the job paid training from Monday to Friday
- Casual on call as required after the training, various shifts between Monday to Friday 8:45am - 5:06pm
- Relief position supporting the following outlets Canberra GPO, Jamison Post Office, Dickson Post Office and Canberra area
- Adult Pay Rate $32.37 increases to $34.59 after 3 months + 12% Superannuation

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.



  • Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Canberra, Australia Australia Post Full time

    Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...


  • Canberra, ACT, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a skilled and enthusiastic Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.Key Responsibilities:Provide exceptional customer service and sales experiences to...


  • Canberra, ACT, Australia Australia Post Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences and providing top-notch service to our customers.Key ResponsibilitiesProvide exceptional customer service and sales...


  • Canberra, ACT, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.About the RoleCasual relief role covering various locations in the Canberra region12 weeks of paid training, Monday...

  • Customer Service

    6 days ago


    Canberra, Australia HOBAN Full time

    HOBAN Recruitment is recruiting for a Sales Assistant located in a unique and historically significant setting. This role is perfect for someone who thrives in customer-facing positions, possesses excellent product knowledge, and can connect with customers to offer a memorable shopping experience.Use your knowledge of Australian Military History to engage...


  • Canberra, Australia Ampersand Full time

    **Duration**: 3 Months with possibility to extend **Pay Rate**: $52.19/Hour + Super **Location**: Canberra + Work From Home - Customer Service Officer are responsible for providing client-centered support to a diverse range of people. - Cultural awareness, some understanding of the complexities of housing and respect for people are important knowledge and...


  • Canberra, Australia CSR Full time

    Customer Service Officer - HUME, ACT CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is...


  • Canberra, Australia Belgravia Leisure Full time

    The Role Our  Customer Service Officers  are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first...


  • Canberra, ACT, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Telstra Retail team as a Retail Sales Consultant. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key Responsibilities:Provide outstanding customer service and support to customers...


  • Canberra, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **ACT, Canberra Olympic Pool - Canberra 2601** - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Free facility access - Future growth opportunities within Belgravia Leisure This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions! **The...


  • Canberra, Australia AMA Collision Full time

    Grow your career with an industry leader - Permanent, full-time position, Monday to Friday - Friendly, welcoming team and position for the long term Join the supportive, friendly team at Gemini Kingston — centrally located closed to Fyshwick, just off Canberra Avenue, with free parking available to employees. The site is fully equipped with Car-O-Liner...


  • Canberra, Australia Frontline Recruitment Full time

    One of Australia's leading Retail Heath companies is looking for a Customer Screening Officer. Join one of Australia's leading health experts in uplifting the quality of life of people and helping to change the lives of their clients. This ideal role is a mix of Retail Sales & Health, so bring your retail and customer service experience to bring smiles to...


  • Canberra, Australia Capital Region Community Services Full time

    **Introduction**: About the Customer Service Officer position The Customer Service Officer plays an integral role in providing support to older people, people living with a disability and people requiring short term medical care to access the Commonwealth Home Support Programme (CHSP), Home Care Packages (HCP), Community Assistance and Temporary Supports...


  • Canberra, Australia Hudson Australia Full time

    Hudson are looking for Service Desk Support Officer to support a busy Federal team. 12 month contract Canberra location Customer Service and Service Desk experience **About the role** - Monitor team service request queue respond to and resolve Level one ICT or Corporate customer enquiries within Service Level Agreements timeframes - Assist to find...

  • Retail Store Leader

    2 weeks ago


    Canberra, ACT, Australia Wittner Retail Australia Full time

    We are seeking a highly skilled Retail Store Leader to join our team at Wittner Retail Australia.This role would suit someone who is passionate about delivering exceptional customer experiences and building strong teams.The ideal candidate will have previous supervisory and/or management experience, with a proven track record in achieving sales targets and...

  • Retail Assistant

    6 months ago


    Canberra, Australia Retail Prodigy Group Full time

    Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet!_ Due to the continuous success and growth of our team, we have a number of exciting opportunities to join our team as a **Retail Assistant **for our **NIKE **store in **Canberra.** **Who Are We?** - Retail Prodigy...


  • Canberra, ACT, Australia Randstad Full time

    We are seeking a highly skilled and experienced customer service and administration officer to join our team at Randstad. The ideal candidate will have excellent attention to detail and strong written and verbal communication skills.Key Responsibilities:Provide general administrative support, including document management and scheduling.Manage incoming calls...

  • Retail Manager

    4 days ago


    Canberra, ACT, Australia Frontline Retail ACT & Southern NSW Full time

    We are seeking an experienced Retail Manager to join our team at Frontline Retail ACT & Southern NSW.As a Retail Manager, you will be responsible for delivering exceptional customer experiences and driving sales growth in our flagship store.The ideal candidate will have a proven track record in retail management, excellent communication skills, and a passion...