Customer Service Officer

3 months ago

Canberra, Australia Capital Region Community Services Full time

**Introduction**:
About the Customer Service Officer position
The Customer Service Officer plays an integral role in providing support to older people, people living with a disability and people requiring short term medical care to access the Commonwealth Home Support Programme (CHSP), Home Care Packages (HCP), Community Assistance and Temporary Supports (CATS) Transport and National Disability Insurance Scheme (NDIS) Transport with CRCS.
The incumbent will demonstrate the commitment to deliver high quality advice to individuals enquiring or wishing to access services. This important role provides the wrap-around support individuals need to gain access to the relevant service within CRCS and will oversee the process from enquiry to complete onboarding with a warm handover and introduction to the relevant Care Coordinator within the program.
This is a full time ongoing position based at CRCS head office in Bruce, ACT with the requirement to work from other work sites such as Belconnen Community Centre and other sites based in ACT region.
**Responsibilities include, but not limited to, the following**:
Understands assessment outcomes and other documentation to assess eligibility to access services that will address participants’ goals, health and wellbeing.
Provides high level customer service and supports participants to understand information provided to them including prices/fees and charges, agreements. terms related to their rights and responsibilities, and the care and services provided.
Engages regularly with participants to support their intake and onboarding process and ensures that they have the information they need and have the time they require to consider their options.
Identifies changes in participants’ wellbeing, health, mobility and other circumstances and reports these changes quickly to Care Coordinators for review.
Demonstrates a solid understanding of the scope of direct care that can be delivered under the CHSP, HCP, CATS and NDIS Transport guidelines
**Additional requirements for the role**:

- Current First Aid and CPR Certificate
- Certificate III in aged/community care or equivalent or working towards a qualification or extensive work experience
- CRCS employees must hold a satisfactory Working with Vulnerable People registration and have this with them at all times whilst employed by CRCS.
- CRCS employees are required to undertake a National Criminal History Clearance by CRCS prior to commencing and every three years thereafter as a condition of employment. Employees are required to advise CRCS of any convictions that may affect their eligibility to work or performing the inherent requirements of their position.

We are a supportive and inclusive workplace with excellent conditions, including:

- Discounted early education and care program Services and gym membership
- 15 days personal leave and 17.5% annual leave loading
- Access to salary packaging up to $15,900 (increase you take home pay)
- Up to 3 additional leave days between Christmas and New Year.
- Genuine flexibility in working hours and location with support for office and/or remote working
- Commitment to supporting your professional development.
- Access to our Employee Assistance Program.

Diversity
- Aboriginal and Torres Strait Islander people
- LGBTIQ+
- Those from culturally and linguistically diverse backgrounds
- Carers
- Mature age people
- People with lived experience of disability

The organisation
Capital Region Community Services (CRCS) provides a wide range of high quality, integrated and inclusive programs and services to individuals, families, children and young people in the Belconnen and wider Capital Region. CRCS works with community members, local organisations and businesses to develop responsive programs, services and activities that support self-determination and reduce social isolation. Strong relationships with government and other community services enhance CRCS’s capacity to achieve our vision of an inclusive, connected community.
To apply

  • Customer Service Officer

    6 months ago

    Canberra, Australia Ampersand Full time

    **Duration**: 3 Months with possibility to extend **Pay Rate**: $52.19/Hour + Super **Location**: Canberra + Work From Home - Customer Service Officer are responsible for providing client-centered support to a diverse range of people. - Cultural awareness, some understanding of the complexities of housing and respect for people are important knowledge and...

  • Customer Service Officers

    5 months ago

    Canberra, Australia Belgravia Leisure Full time

    The Role Our  Customer Service Officers  are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first...

  • Customer Service Officers

    6 months ago

    Canberra, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **ACT, Canberra Olympic Pool - Canberra 2601** - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Free facility access - Future growth opportunities within Belgravia Leisure This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions! **The...

  • Customer Service Officer

    6 months ago

    Canberra, Australia AMA Collision Full time

    Grow your career with an industry leader - Permanent, full-time position, Monday to Friday - Friendly, welcoming team and position for the long term Join the supportive, friendly team at Gemini Kingston — centrally located closed to Fyshwick, just off Canberra Avenue, with free parking available to employees. The site is fully equipped with Car-O-Liner...

  • Retail Customer Service Officer

    6 months ago

    Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Ndis Customer Service Officer

    3 months ago

    Canberra, Australia Nexia Australia And New Zealand Full time

    NDIS Customer Service Officer **04th September, 2024** The Nexia Australia network, supported by global links to Nexia International, provides a holistic solution to a diverse range of clients - from large corporate organisations to privately owned businesses, as well as high net worth individuals. Nexia Canberra's Office is based in the Canberra CBD, with...

  • Customer Service Officer

    6 months ago

    Canberra, Australia BGIS Full time

    **BGIS **we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced **Customer Service Officer **to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...

  • Retail Customer Service Officer

    6 months ago

    Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service and Facilities Officer

    2 months ago

    Canberra, Australia Capital Region Community Services Full time

    **Description**: About the Customer Service and Facilities Officer position The Customer Service and Facilities Officer supports the CRCS Customer Service team and the Facilities Coordinator to effectively manage facilities and ICT equipment/assets across CRCS sites. The incumbent will also undertake administrative and customer service such as venue/room...

  • Retail Customer Service Officer

    2 months ago

    Canberra, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service and Support Officer

    1 month ago

    Canberra, ACT, Australia ignite Full time

    We are looking for a highly skilled Customer Service and Support Officer to join our team at Ignite. The successful candidate will be responsible for providing expert advice and support to customers in relation to travel documents.The role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced...

  • APS3 Customer Service and Support Officer

    2 months ago

    Canberra, ACT, Australia ignite Full time

    Job Description:We are seeking a Customer Service and Support Officer to provide advice and support to customers in relation to travel documents. The role will require the officer to work face-to-face with customers and with the back office for production and office support.The successful applicant will be responsible for performing straightforward or...

  • APS3 Customer Service and Support Officer

    6 months ago

    Canberra, Australia ignite Full time

    We are looking for a Customer Service and Support Officer to provide advice and support to customers in relation to travel documents. The role will require the officers to work face to face with customers and with the back of the office for production and office support. Initial contract up to December 2023 with possible extentions.  Your duties will...

  • Aps4 Customer Service Officer

    6 months ago

    Canberra, Australia HAYS Full time

    A central agency recruiting for an APS4 Customer Service Officer **Your new company** This Australian Government Department plays an important role in developing client-focused service delivery to help improve business with related material and processes. **Your new role** In your new team, as an Administration Officer, you will have the opportunity to...

  • Aps3 Customer Service Officer

    6 months ago

    Canberra, Australia HAYS Full time

    A central agency recruiting for an APS3 Customer Service Officer **Your new company** This leading Federal Government Agency is known for their service delivery against key projects that have a direct impact on the Australian Community. They have a nationwide presence and have a significant role in the growth and development of the Australian...

  • Customer Support Officer

    2 months ago

    Canberra, Australia Australian Bureau of Statistics Full time

    salary: $82,085 - $92,201 (plus 15.4% superannuation) - location: Canberra (Belconnen) - permanent position, full-time hours, flexible working arrangements The Australian Bureau of Statistics (ABS) is looking to fill the role of **Customer Support Officer** within the** Business Services Team** in our Finance and Procurement Branch. This is an ongoing,...

  • Customer Service Officer, Canberra

    4 weeks ago

    Canberra, Australia Qantas Full time

    **Company Description** Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary...

  • Customer Service Officer Community Bank Canberra

    6 months ago

    Canberra, Australia Bendigo and Adelaide Bank Full time

    Customer Service Officer | Community Bank Canberra Deakin, ACT **Do more, dream more, become more. Welcome to Bendigo.** **About us** We're big enough to offer you every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join...

  • Customer Service Officer, Canberra

    4 weeks ago

    Canberra, Australia Qantas Airways Limited Full time

    Job DescriptionChallenge yourself in this ever changing, fast paced environment Level 6 ASU position  Permanent full-time opportunity, located at Canberra Airport At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude.Our collaborative culture allows us to dream big and deliver...

  • Customer Service Officer, Canberra

    4 weeks ago

    Canberra, Australia Qantas Full time

    Job DescriptionChallenge yourself in this ever changing, fast paced environment Level 6 ASU position  Permanent full-time opportunity, located at Canberra Airport At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude.Our collaborative culture allows us to dream big and deliver...