Customer Support Officer

2 weeks ago

Eagle Farm, Queensland, Australia Tunstall APAC Full time

About us
As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions.

Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home.

Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.


Purpose of the role


Provide exceptional phone and online support and service to a wonderful group of clients, to support their non-emergency enquiries relating to medical alarms.

You will explain Tunstall's products and services to our valuable current and future clients so that we are offering the right products to the right people.

The role is worked full-time between the hours of 8am to 5pm, Monday to Friday.

There's no weekend or evening work and some remote hybrid working opportunities are available once fully trained for employees that have the right equipment and internet.


What there is:

  • That feelgood feeling to help people who need it
  • Great training and onboarding to the team
  • Amazing and supportive leaders
  • Warm leads and great clients no cold calling

Responsibilities

  • Engage with clients and key stakeholders to provide endtoend support to complete the onboarding process for new alarms
  • Respond to new and current client telephone calls and online enquires
  • Accurately complete all documentation and admin required
  • Recommend the most suitable products, explaining how they work to existing and new clients
  • Engaging 'people person' with the ability to demonstrate empathy and patience
  • Proven experience in customer service or sales
  • Excellent resilience and listening skills
  • Ability to think on your feet and make decisions
  • Computer literate with the ability to pick up new systems quickly
  • Superb phone manner and attention to detail with written communications
  • Have a positive, teamplayer mindset

Why us?

  • Above Award rates paid
  • Great induction and orientation process to welcome you onboard
  • Free onsite and closeby street parking
  • Opportunities for training and development
  • Fun and regular staff events we love food
  • Onsite gym and coffee machine
  • Instant and yearly recognition awards
  • Warm and friendly culture
  • Free counselling service
  • Discounts and benefits

Diversity & Inclusion
We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall you'll find a place where you're valued and celebrated for being yourself.

We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion.

Each Tunstall colleague has a superpower they're unique. No one else is them, and we think that's special. Come and join our mission and be part of our team, our One Tunstall team.

  • Ict Customer Support Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Terex Full time

    Terex Australia Pty Ltd is currently seeking an ICT Customer Support Officer. Working within an established IT department, you will be working and troubleshooting onsite issues for company team members based at a range of locations across Australia.The role includes resolving urgent issues and providing frontline support to our users out in the field, while...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia BlueScope Full time

    Job Description:BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia G James Full time

    Permanent + Full Time + Career Advancement Opportunities Competitive Salary Package + Free on-site parking + Newly renovated office Inclusive + Supportive + Passionate Team G.James is Australia's leading integrated glass, aluminium window and door manufacturer and contractor. Our privately owned, family company employs 1900 people with operations throughout...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia AMA Collision Full time

    Permanent position, Monday to Friday - get your weekends back Join an automotive industry leader Great team culture. Grow your customer service career in the Automotive industryBe part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere.Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia AMA Group Non-Drive Full time

    Permanent, full time position. Monday to Friday - get back your weekends Welcoming team, friendly environment Join an industry leader in collision repairBe part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere.Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop with a modern fit-out,...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia AMA GROUP AUSTRALIA Full time

    Be part of something bigger — One of the largest collision repair workshops in the Southern Hemisphere.Gemini Eagle Farm in Pinkenba (15 min. from Brisbane CBD) is a spacious shop with a modern fit-out, including pulling racks, Car-O-Liner speed benches, and an in-house mechanical workshop.You'll join a supportive team with a family feel, where everyone is...

  • Admin Support Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Austcorp Executive Full time

    Great Culture and Supportive Team Environment Opportunity to Develop your skills Full-Time Hours | Eagle Farm LocationAUSTCORP is recruiting for an Administration Support Officer. Our customer is a leading civil contracting business throughout Australia providing road surfacing solutions, working with local and state governments, and private enterprises to...

  • Admin Support Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Austcorp Executive Full time

    Great Culture and Supportive Team Environment Opportunity to Develop your skills Full-Time Hours | Eagle Farm Location | $34PH Plus OTAUSTCORP is recruiting for an Administration Support Officer. Our customer is a leading civil contracting business throughout Australia providing road surfacing solutions, working with local and state governments, and private...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia BlueScope Full time

    Job Description:BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Trayne Consulting Full time

    About the CompanyEverything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.Our services include subscription, leasing and rental hire and covers everything...

  • Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Trayne Consulting Full time

    About the CompanyEverything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.Our services include subscription, leasing and rental hire and covers everything...

  • Exports Customer Service Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia BlueScope Full time

    Job Description:BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Planning Support Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Thales Full time

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it's all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we...

  • Planning Support Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Thales Full time

    We're inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.About Your...

  • Planning Support Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Thales Full time

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and...

  • Planning Support Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Thales Full time

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we...

  • Customer Service

    2 weeks ago

    Eagle Farm, Queensland, Australia Bunzl Full time

    YOUR ROLE We are looking for a Customer Service Representative to join our Eagle Farm team. The successful applicant will need to be able to communicate well both verbally and in writing to a wide variety of people, have empathy for others, not be afraid to roll their sleeves up and "muck in" and possess the ability to provide our customers with the...

  • Project Support Officer

    2 weeks ago

    Eagle Farm, Queensland, Australia Ampcontrol Full time

    As part of our team, we will encourage your ideas, support your ongoing development and career growth, and offer a collaborative environment - all aimed at helping you take your career to the next level.Employee Benefits: Flexible work arrangements; WFH options or compressed work week Paid overtime & travel allowances Paid parental leave Salary packaging...

  • Customer Service Rep

    2 weeks ago

    Eagle Farm, Queensland, Australia BUNZL Full time

    Come and join a dynamic Customer Service team from diverse backgrounds all with our own set of life and work experiencesFull time position in Eagle Farm (Mon – Fri) in a brand-new office Dynamic position working collaborating with operations and sales teams Excellent opportunity to join a company that thrives on its industry and encourages career...

  • Customer Service Specialist

    2 weeks ago

    Eagle Farm, Queensland, Australia Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...