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Customer Service Officer

3 months ago

Eagle Farm, Queensland, Australia Trayne Consulting Full time

About the Company


Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.

Our services include subscription, leasing and rental hire and covers everything in-between from smash repairs to mechanical services.


With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards.

We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way

About the Role


Reporting to the Branch Manager, we are looking for a Customer Service superstar to work in newly opened off-site Branch at Eagle Farm (off site location for Brisbane Airport), where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.


This role will see you working on a casual basis, approx 3 days per week (21 hours) on a rotating roster across Monday - Sunday 7am - 6pm with flexibility to work extended hours if required, as well as public holidays.

You will also need flexibility to provide cover, from time to time, at our Woodridge Branch.

Key Responsibilities:

  • Meet and greet customers providing best in class service
  • Complete subscription and/or rental agreements in a timely and accurate manner
  • Validate customers documents such as Driver's License
  • Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuel
  • Take credit card payments and accurately update the system
  • Attend to walk in customers in a prompt and efficient manner
  • Inspect vehicles prior to and on return of booking to ensure no damage
  • Record vehicle damage, process incident reports and action claims
  • Carry out Vehicle Detailing duties, both inside and out ready for the next customer
  • Shuttle Bus Driving picking up and dropping off customers at the airport
  • Answer calls and manage reservations for multiple locations
  • Ensure the right vehicles are on site for each reservation
  • Maintain a high level of customer service, answering calls in a timely manner from general enquiries, extensions of rental or subscription bookings to new reservations

Required Skills & Experience:

  • Experience in the car/truck rental or subscription industry is a
    MUST:
  • Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly
  • Current
    Manual open, drivers' license with no restrictions and a good
  • Your own reliable transport to get to work driving record is a
    MUST, with HR, MR or HC license highly advantageous
  • QLD Drivers Accreditation (or willing to get at own cost prior to start date)
  • Strong computer skills with the ability to quickly learn the pointofsale software
  • Ability to work unsupervised, with a strong work ethic, sense of responsibility and accountability
  • Ability to multitask, be highly organised with have a strong attention to detail
  • Experienced in dealing with customer issues and conflict resolution
  • Take pride in your work, the office that you work in and the presentation of the fleet of vehicles

Benefits:

  • Bonuses / performance incentives
  • Reward and recognition programme
  • Ongoing career development and progression opportunities
  • Product discounts
  • Paid uniform
  • Fortnightly pay
  • Paid day off for your birthday (after 6 months)

Job Type:
Casual

Salary:
$31.61 per hour

Expected hours: 21 per week

Benefits:

  • Employee discount

Schedule:

  • Rotating roster
  • Weekend availability

Supplemental pay types:

  • Bonus

Work Location:
In person