Customer Service Officer

3 weeks ago

Heidelberg, Australia Learn to Swim Victoria Full time

Looking to make a difference?
- Have a passion for exceptional and professional customer service?
- Join us at the swim school

Customer Service Officers are the first point of call for all Learn to Swim Victoria customers, swimmers, school groups and club members. Work will be available at Learn to Swim Victoria, Heidelberg. The position hours operate Monday to Friday between 8:00am and 7:30pm and weekends at various times between 8:00am and 5:00pm. Flexible work hours can be arranged.

**Key roles and Responsibilities**
- Organising bookings, taking payments, and handling enquiries for Surrey Park Swimming customers
- Swim school and club day to day office administration
- Engage customers in a professional, friendly, and courteous manner
- Ability to problem solve and provide solutions for difficult customer enquiries
- Ability to remain calm and polite under pressure
- General marketing and office duties

**Qualifications and Experience**

**Qualifications**:

- Current Working With Children Check (employment) - essential
- Current CPR - essential
- Current qualification in Customer service or administration (desirable)
- Current teacher of swimming and water safety qualification (desirable)
- Experience working with a not for profit, community sporting organisation (desirable)

**Experience (desirable but not essential)**:

- Computer literacy with OneDrive, Outlook, Microsoft word, Microsoft Excel, and iClassPro/Intrac
- Prior experience working in a customer service or administration role
- Knowledge of swimming lessons, swimming teaching, and swimming clubs is advantageous

**Skills - essential**:

- Excellent communication, organisation, time management skills
- Friendly, warm, and polite demeanour in a busy work environment
- Self-motivated with ability to work autonomously
- Professional and flexible approach to work and work requests and feedback

All applicants must submit a cover letter addressing the key roles and responsibilities for the Customer Service role, a current resume, and a copy of their current working with children's check. Only successful applicants will be contacted.

**Job Type**: Casual

Pay: $32.00 - $34.00 per hour

Expected hours: 5 - 15 per week

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Weekend availability

Application Question(s):

- Do you have a current Working With Children (WWC) Check?

Work Authorisation:

- Australia (required)

Work Location: In person

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