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Technology Assistant
2 months ago
PRIMARY DETAIL
- Hourly rate: From $50.69 to $54.63 per hour (HEW Level 4) plus 11% superannuation
- Casual roles. Based at Wallumattagal campus, North Ryde.
- Supportive and collaborative team environment.
THE ROLE
Within Service Connect IT, the Audio-Visual (AV) team is involved in the design, installation, maintenance and support of university wide audio-visual solutions. The Technology Assistant will be responsible for:
- Providing AV and desktop related support services, including setting up and/or operating complex AV equipment across the University and remote locations, ongoing maintenance of AV facilities and classroom equipment, and routine remote monitoring of systems.
- Assisting on-site installation, configuration, upgrade and testing of new AV and desktop equipment.
- Maintaining relevant ITSM logs, inventories and documentation, as well as update and respond to client tickets, in line with ITIL processes and procedures.
- Providing AV and IT support for projects, events and functions.
- Assist in the management of AV and computer refresh and relocation projects.
To Apply
- Relevant technical experience and/or equivalent education/training.
- High level of computer literacy with up-to-date knowledge of changes in software and hardware technologies.
- Knowledge of, and experience in, supporting a range of digital AV systems.
- Experience in supporting Mac OS, Microsoft Windows, Office, Active Directory and Cloud Services, and Crestron software and hardware technologies.
- Demonstrated track record in delivering quality customer service.
- This position requires a criminal record check.
Specific Role Enquiries: Mark Gondi, Manager, Technology Services (MQBS/Arts) via
General Recruitment Enquiries: Rainki Kan, HR Administrator via
Applications Close: Monday, 1 April 2024 at 11:59pm (AEST)
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Applications Close:
01/04/2024 11:59 PM
Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in- Equity, Diversity and Inclusion
- in Higher Education.
- Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in- flexible work
- to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our- .
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