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Technology Assistant

2 months ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL

Work with a high performing IT team to provide support to users and resolve reported issues.
- From $70,536 to $76,022 (HEW Level 4), plus 17% employer's superannuation and annual leave loading.
- Full time, continuing role. Based at Wallumattagal campus, North Ryde.
- High performing team. Hybrid working arrangement.

THE ROLE

The IT Shared Services team is seeking for Technology Assistant to provide IT support and information to users to resolve reported issues, respond to standard service requests, install standard technology and tools, undertake routine administrative tasks and prepare summary reports.

Reporting to Manager, Technology Services, the role will:

- Provide support to users and resolve reported issues.
- Facilitate user access to end user devices, specialist equipment, technology systems, and infrastructure.
- Undertake standard set-up and maintenance activities for devices, equipment, systems, and infrastructure in line with service level expectations, and ensure compliance with MQ IT standards, escalating as appropriate.
- Maintain user documentation to support the correct and effective use of devices, equipment, systems and infrastructure.
- Maintain support documentation to assist the MQ IT service support organisation.
- Promote the relevant processes and procedures to use when logging incidents and requests.

About You

You will have good understanding of IT service management and security management concepts and experience in receiving and handling requests for IT support and providing information.

You will have good time management skills, ability to balance competing demands. You will also have good communication skills to be able to communicate effectively (both verbal and written) with clients and other business stakeholders.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today


We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the

staff benefits

on offer.

To Apply
- Relevant technical experience and/or equivalent education/training.
- High level of computer literacy with up-to-date knowledge of changes in software and hardware technologies.
- Experience receiving and handling requests for support and providing information.
- Experience maintaining operational support documentation.
- Ability to communicate effectively (both verbal and written) with clients and stakeholders.
- This position requires a criminal record check.

Role-specific Enquiries: Ken Thai, Manager, Technology Services via

General Enquiries: Rainki Kan, HR Administrator via

Applications Close: Monday, 20 February 2023 at 11:59pm (AEST)

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Applications Close:
20/02/2023 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in- Equity, Diversity and Inclusion
- in Higher Education.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in- flexible work
- to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our- .

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