Assistant, Ticketing Services

1 month ago

Melbourne, Australia Arts Centre Melbourne Full time

**Job no**: 493692

**Work type**: Variable time ongoing

**Location**: Melbourne - CBD

**Categories**: Ticketing
- Variable-Time position (approx. 25 hours per week)
- Ongoing position within the Ticketing Services team
- Located in the heart of the CBD with easy access to public transportation

**About the Role**

You will use your excellent customer service skills to deliver remarkable and personalised ticketing service to our customers.

Hours of work may vary, are based around Box Office and Contact Centre hours, and with a large proportion at night and on weekends, particularly Friday and Saturday.

**Variable-Time ongoing position (approx. 25 hours per week). Salary band 2.1 $60,426.08 p.a. pro rata plus superannuation.**

**Your Skills and Experience (selection criteria)**
- Experience in the delivery of customer service that has resulted in successful and enjoyable customer experiences, exceeding expectations
- Experience with handling and balancing a variety of payment methods
- Basic ticketing experience is an advantage (experience using Tessitura will be highly regarded)
- Contact Centre experience is an advantage

**About the Team**

The Customer Service team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Concierge, Guided Tours and Applications that support all these areas.

**About Arts Centre Melbourne**

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

**Enjoy Team Member Benefits**

As a valued member of our ensemble, you will enjoy:

- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

**Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.**

**Applications are open to those with full working rights in Australia**.** Arts Centre Melbourne is an Equal Employment Opportunity Employer**.

**Advertised**: 05 Jun 2024 AUS Eastern Standard Time
**Applications close**: 16 Jun 2024 AUS Eastern Standard Time

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