Ticketing Specialist

6 months ago

East Melbourne, Australia Cricket Australia Full time

Working for Cricket Australia means that you become a part of Australia’s proud history and help us look toward the future. We are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, re-imagine the W/BBL, build player connection through storytelling and play our part in developing the game globally.

Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.

This is your opportunity to join a purpose led organisation that truly makes a difference to Australians.

ABOUT THE ROLE

This is an exciting time for us, as we have an opportunity for a Ticketing Specialist within our Events and Operations team. We’re looking for someone to focus on the end-to-end management of ticketing operations for their allocated matches. If you consider yourself someone who can provide exceptional customer service and establish and maintain strong relationships, we want to hear from you. We have big ambitions for this space, and this role will ensure a sustainable future for international and Australian cricket.

Reporting to the Team Leader, Ticketing Operations, you’ll be responsible for:

- Drive and maintain strong, mutually beneficial relationships with key stakeholders, ensuring service standards are delivered at all times
- Deliver ticket operations including; venue and ticket agent liaison for event builds and ticketing services and management of event builds
- Maximising revenue through ongoing inventory management, meeting and exceeding sales targets and budgets
- Sales and attendance reporting at pre-match, at match and post-match stages
- Provide general support for sales activities including; ticket fulfilment for partners and internal departments, premium experience and ticket enquiries.

WHO WE ARE LOOKING FOR
- Previous experience within the ticketing industry and familiarity with ticketing software (Ticketek, Aspect, PCi/TM Host and/or TM Arctics.
- Knowledge of venue setups and event builds relating to the allocation of tickets
- Excellent attention to detail, highly organised and able to prioritise tasks
- Ability to work autonomously, as well as being a team player who enjoys working collaboratively.

During the season there is a requirement for this role to work outside standard business hours, therefore a flexible approach to working hours will be required, including weekends and public holidays.

WHAT’S IN IT FOR YOU?

Our employees at Cricket are gifted an additional week of leave at the end of the season As a CA employee, you will also have other benefits including:

- Tickets to the Cricket for you to take your friends and family and experience Australia’s favourite game
- A flexible working environment, meaning we strike the balance of what you need and what works for the business (this isn’t limited to working remotely)
- Discounts from our partners such as ASICS and salary packaging options
- A multitude of leave types including paid parental leave and volunteer leave

THE IMPORTANT STUFF

Cricket is a sport for all Australians and our workplace reflects that. We recognise our differences are our strength and a diverse and inclusive workforce is fundamental to our success. We strongly encourage Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people of colour, women, LGBTIQ+ people, people with diverse religious beliefs and people with a disability to apply.

Australian Cricket, including Cricket Australia, is committed to being a child safe organisation and requires all team members to hold a valid Working with Children Check.

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