Manager, Ticketing Services

1 week ago

Melbourne, Australia Arts Centre Melbourne Full time

**Job no**: 493691

**Work type**: Full time ongoing

**Location**: Melbourne - CBD

**Categories**: Presenter Services
- Full time, ongoing role
- Make an impact on the ticketing experience in an iconic Australian Performing Arts venue
- Flexible, hybrid working options available

**About the Role**

The Manager, Ticketing Services leads the delivery of extraordinary customer service across the Customer Contact Centre, Box Office and Ticketing Administrative functions at Arts Centre Melbourne. This role oversees operational performance and day-to-day activity, acting as a main point of contact for problem solving and decision making. This role works collaboratively with internal stakeholders to ensure system upgrades and enhancements are implemented successfully with mínimal customer impact. Leading a high-performing team through effective coaching and development is a key focus of this role, along with analysing data and customer feedback to drive initiatives aimed at enhancing the overall ticketing service experience.

**Full Time ongoing position. Band 4.3 $111,920.64 plus superannuation.**

**Your skills and experience (key criteria)**
- Extensive experience in the management of ticketing sales and services in a fast-paced and dynamic environment
- Superior customer service skills with a customer-first mindset and previous experience in managing escalations and conflict resolution
- Demonstrated experience in leading, coaching and developing a diverse team, with an inclusive leadership approach
- Demonstrated experience using customer data and insights to achieve exceptional customer service outcomes and drive a continuous improvement philosophy

**About the team**

The Ticketing Services team sits within the Customer Service team, which is responsible for providing consistent and outstanding service across all customer touchpoints.

**About Arts Centre Melbourne**

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

**Enjoy Team Member Benefits**

As a valued member of our ensemble, you will enjoy:

- Flexible hybrid work arrangements available
- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

Please submit your resume together with a cover letter addressing the key criteria by **11:55pm, Sunday 16**th** June 2024**.

**Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.**

**Applications are open to those with full working rights in Australia**.** Arts Centre Melbourne is an Equal Employment Opportunity Employer**.

**Advertised**: 31 May 2024 AUS Eastern Standard Time
**Applications close**: 16 Jun 2024 AUS Eastern Standard Time

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