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Business Relationship Manager

4 months ago

Brisbane, Australia Bendigo & Adelaide Bank Full time

Join the Most Recommended Business Bank*
- 2023 DBM Financial Awards*

Bendigo Bank has a unique position in the Banking and Finance industry: we are a trusted brand with a high Net Promoter Score and the time is right for growth as businesses reconsider the sort of bank they want to partner with.

We have reshaped our Business Banking model to provide a better experience for our customers and our employees. We have a new Sales Support team to support our front-line teams and free up capacity for them to provide even greater customer focus than before.

It’s a great time to come on board and be part of the great culture we have at Bendigo and Adelaide Bank

About the role

Bendigo Bank’s Business Customer division has resourced our teams to ensure we can provide the high level of service and face to face relationships that our customers are looking for and that gives us our competitive advantage.

As a Business Relationship Manager you will manage a portfolio of small business clients with complex lending typically in the range of $500k - $1.5 million across a variety of industries. Key to this role is:
**Relationship management**: Connect with your customers through quality conversations to design and deliver innovative, holistic and needs-based solutions that will help to grow their business. Build deep and lasting relationships. Maintain credit and portfolio quality.

**Collaboration**: Work closely with internal stakeholders: form partnership relationships with Consumer Regional Managers and branch managers, coach and lead education of Branch teams, build trusted relationships with Credit Risk.

**Business development**: There are huge opportunities for growth in the Small Business sector and business development will be an important part of your role: Develop and implement localised plans to raise the profile of Small Business in the community, deepen existing relationships and acquire new customers.

This is a full time, permanent position. Hybrid ways of working are core to how we operate today. At times you will work from branches in the region to better service your customers and strengthen the relationship with the consumer team. You will be based from our Brisbane office on Adelaide Street.

About you

We are looking for someone who will grasp this opportunity with enthusiasm and proactively work with our branches and other business stakeholders to take our business to the next level.

Does this sound like you?

Customers are front of mind in everything you do
Well-developed credit analysis skills
Great communication skills and confidence in face to face conversations
Passion and knack for sales
Sound knowledge of SME markets, in particular small business
Proactive approach to business development
Success in building strong stakeholder relationships
Ability to lead education sessions and share knowledge
Strength in negotiation and influencing others

About Bendigo Bank

Bendigo Bank has a unique position in the Banking and Finance industry: we are a trusted brand with a (really) high Net Promoter Score and the time is right for growth as businesses reconsider the sort of bank they want to partner with.

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it.

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart

Our time is now. We are challenging the status quo and we're excited about our future

Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking.

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.