Medical Assistance Coordinator

2 weeks ago

Sydney, Australia battleface Full time

**about us**: battleface is building a humanity-focused travel insurance company to bring people and the world together. Why? Because for far too long travel insurance has focused on the company, not the customer. But we’re changing that. How? By connecting travelers to customized insurance solutions that deliver the right insurance at the right price — right where and when they need it.

We're looking for a Medical Assistance Coordinator to help us in our mission. Stop reading now if you don’t love helping others, travel, sales, partnerships, tech, and smart strategy—not to mention amazing people, culture, and benefits. New rules, new roles. This position is for team players who embrace flexibility, job diversity, innovation and technology and want to work from home. This is not a 9-5 job. Because emergencies don’t follow timetables, we provide these essential services 24 hours a day, 7 days a week. Medical Assistance Coordinators also work with our insurance partners and affiliates, so understanding insurance lingo and practices is a must.

Specifically, we’re looking for a Medical Assistance Coordinator who can:

- Provide real-time help and support to travelers
- Identify problems, find solutions for customers - before, during and after travel
- Participate in establishing our assistance protocols
- Work emergency travel and medical assistance cases: medical contacts, referrals, evacuation and transportation services, following established protocols
- Work with medical advisors, underwriters and claims operations to determine best outcomes based on policy coverages and patients’ needs
- Use your background to improve and build our excellent 24/7 customer, emergency travel and medical assistance services
- Be able to clearly document completed actions and future strategies through assigning next steps and follow-ups, to allow other team members to seamlessly pick up where you left off
- Help enhance our provider database
- Contribute to process improvement, client onboarding and set up of services

**essentials**:

- Proven working experience in a travel or medical assistance coordinator position
- Experience in travel or insurance with an understanding of industry terms and practices
- Love helping people

And, most importantly about your focus on impact:

- Aims to surpass continually evolving and relevant goals
- Intentional when setting goals that are geared toward objectives that move the needle
- Focuses on relationships that enable our mission of building a humanity-focused travel insurance company to bring people and the world together

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