Medical Support Panel

4 weeks ago

Sydney, Australia iCare Full time

**Sydney**
- 12 Months Fixed Term Role, 35 hours working week
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary from $93,295 + super

**About the Role**

The role provides operational support for the Medical Support Panel. This role is the central point of contact for the MSP stakeholders, which include Claim Service Providers, internal icare staff and the Specialists within the MSP. The role requires the coordination of services undertaken by the MSP from triage through to quality review of the recommendations and associated record keeping.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Medical Support Panel (MSP)** **Coordinator** you will:

- Coordinate and facilitate support services to ensure the effective operation of the MSP, including daily medical case discussions, contact with internal and external stakeholders, onboarding of external users to the MSP services and the management of dedicated mailboxes.
- Work directly with the medical specialists as part of the MSP team to deliver high quality customer experience and build and maintain collaborative relationships with key external stakeholders and service providers to enhance MSP service outcomes.
- Assist with the development and implementation of processes and procedures to ensure consistent, effective and smooth delivery of MSP services.
- Monitor MSP workflow queues and undertake quality assurance checks on referrals to the MSP and coordinate additional information required from agents.
- Undertake quality reviews of MSP specialist recommendations to ensure details are accurate, relevant, and are in line with legislation.
- Triage, allocate and monitor referrals to medical specialists to ensure all matters are handled in a timely manner and in line with MSP key metrics indicators and Legislative timeframes.
- Work across multiple systems to coordinate MSP services.

**Skills & Experience**
- Resilient and adaptable to a dynamic and changing environment.
- Demonstrated attention to detail combined with the ability to think analytically.
- Organisational skills combined with the ability to prioritise work in a high-volume environment.
- Exercise initiative, judgement, empathy and sensitivity in order to effectively coordinate activities, make recommendations and handle situations.
- Medical understanding with the ability and experience to liaise with medical specialists.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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