Medical Assistance Coordinator

7 months ago

Sydney, Australia Crisis24 Full time

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Who We Are Looking For

Medical Assistance Coordinators with strong customer service skills. Previous experience working in Medical and or Security Assistance, Insurance, contact centre or customer service is essential.

Fluency in a second Asian or European language will be an asset. You will display flexibility and be able to adapt well to an ever-changing environment. You be required to work 38 hours per week, operational requirements may require flexibility in working hours and shift length. Working hours will be rostered across 7 days a week between the hours of 6am and 7pm and will include some weekends and Public Holidays.

What You Will Work On
- Managing all customer cases from start to finish professionally and in line with the correct procedures.
- Deploy effective questioning and listening to capture relevant case information.
- Capture and record all relevant information correctly.
- Ensuring calls are handled appropriately, with sensitivity and empathy, within policy and process.

Who You Will Work With

In this role, you will interact with your peers within our global team of medical and security assistance coordinators and coordinate medical cases with our global medical team. You will also interact with our network team to assist our clients in delivering medical assistance. You will report to the Head of Operations
- APAC.

What You Will Bring
- The ability to stay calm and work well under pressure in a busy and fast paced environment.
- The ability to multitask and manage various activities.
- Effective time management and the ability to prioritize workload.
- Excellent English communication skills - both verbal and written.
- Empathy towards our customers facing health situations overseas, clients and colleagues.
- The ability to take ownership of problems and resolve them.

**Benefits**:

- 25 days annual leave per annum.
- A discretionary bonus scheme.

Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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