Assessment Officer

3 months ago

South Brisbane, Australia Hudson Australia Full time

**Assessment Officer - Claims Management Improvement Project (CMIP)**
**Position**: Assessment Officer
**Position Status**: Temporary (anticipated to run until 31 December 2024, with possible extension)
**Position Type**: Full-time
**Classification**: A04 equivalent
**Location**: Brisbane, West End
**Hourly rate**:$56.52/hour + Super

**Position Purpose**:
Are you an experienced insurance claims professional with a background in building and construction? The Queensland Building and Construction Commission (QBCC) is seeking a dedicated Assessment Officer to join our Claims Management Improvement Project (CMIP). In this pivotal role, you will be responsible for investigating, assessing, and determining claims under the Queensland Home Warranty Scheme. Your expertise will be instrumental in guiding homeowners and service providers through the claims process and ensuring the delivery of rectification services.

**Key Responsibilities**:

- **Claims Investigation & Assessment**: Review and assess insurance claims in line with relevant legislation, insurance policies, and procedures to determine entitlements and approve payments as delegated.
- **Advice & Communication**: Provide expert advice and support to homeowners and service providers on claims assessment and rectification.
- **Project Contribution**: Assist in monitoring, reviewing, and improving the claims approval process and contribute to the Resolution Services Claims Approval Project plan.
- **Stakeholder Engagement**: Maintain effective relationships with stakeholders, including providing high-quality customer service and managing a diverse caseload.

**About Us**:

- **Industry Knowledge**: Demonstrated understanding of the building, construction, and insurance industries.
- **Analytical Skills**: Strong investigative and problem-solving skills, with the ability to prioritize and manage a caseload.
- **Communication Skills**: Proven ability to liaise and maintain effective relationships with various stakeholders, providing clear and informative support.

**Additional Information**:

- Previous experience in claims management within the building and construction or insurance sectors is highly regarded but not mandatory.
- Occasional travel to the Brisbane office and potential overnight stays may be required.
- Compliance with applicable legislation, including the Work Health and Safety Act 2011 (QLD) and the Public Sector Ethics Act 1994, is essential.

**Pre-employment Checks**:
The role requires satisfactory completion of pre-employment checks, including criminal history, financial history, national police checks, and medical assessments. Confidentiality of personal information is assured, and overseas applicants must provide current police clearance.

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