![Office of the Health Ombudsman](https://media.trabajo.org/img/noimg.jpg)
Assessment Officer
3 weeks ago
The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
- Triage complaints and notifications to identify and clearly articulate complaint issues, determine risk, priority, and necessary assessment activities.
- Issue statutory notices to obtain information necessary to complete comprehensive decision-making principles and maintain comprehensive case file records in accordance with legislative and organisation requirements.
- Establish and nurture relationships with internal stakeholders to promote seamless service delivery and quality outcomes by working within the values and priorities of the OHO.
- Provide ongoing input into the development and continuous improvement of complaint handling business processes and resources through sharing ideas for improvement in day-to-day work.
- Participate in the conduct of quality assurance reviews of the OHO.
- Perform other activities in relation to triage and assessment as directed.
- Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
- All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.
**APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button**
Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
-
Principal Assessment Operations Officer
5 days ago
Brisbane, Australia Queensland Curriculum and Assessment Authority Full timeThe Principal Assessment Operations Officer is a senior member of the External Assessment Operations Unit. The role is required to provide leadership and tactical support in the coordination, management and delivery of strategically aligned services for External Assessment. A key aspect of this role is the requirement to maintain professional relationships...
-
Principal Assessment Operations Officer
1 week ago
Brisbane, Queensland, Australia Queensland Curriculum and Assessment Authority Full timeAppointments in the public sector are merit-based and will be assessed by looking at what you have done previously, the knowledge, skills and experience you have built, your potential for development, and your personal qualities. The QCAA is committed to fair treatment and equality of opportunity for all current and prospective employees.The Principal...
-
Assistant Assessment Operation Officer
4 weeks ago
Brisbane, Australia Queensland Curriculum and Assessment Authority Full time**For this role, we will consider how well you**: - Coordinate the monitoring, evaluation processes and oversight of the collection of data that supports payments to NAPLAN markers, external assessment markers, and other casual employees engaged for testing. - Monitor timelines, the website and schedules, and contribute to the design, creation, maintenance...
-
Assistant Assessment Operation Officer
1 week ago
Brisbane, Queensland, Australia Queensland Curriculum and Assessment Authority Full timeFor this role, we will consider how well you:Coordinate the monitoring, evaluation processes and oversight of the collection of data that supports payments to NAPLAN markers, external assessment markers, and other casual employees engaged for testing. Monitor timelines, the website and schedules, and contribute to the design, creation, maintenance and...
-
Assessment Officer
4 weeks ago
Brisbane, Australia Hudson Australia Full time**About the role**: - 9-week contract starting 4th of December until 16th of February 2024. The contract is to cover a certain project, and will be extended depending of the project completion. Please note the Christmas close down between 22/12/2023-02/01/2024. - Brisbane CBD location - $50 per hour + Super **Your main responsibilities will include**: -...
-
Assessments Officer
2 months ago
Brisbane, Australia Queensland Reconstruction Authority Full time**Your contribution to this role will be**: - Liaise with local government applicants to facilitate submissions under the Disaster Recovery Funding (DRFA) arrangements and other forms of funding, including registration of proposal/funding information through QRA's online portal. - Facilitate, collate, and support direct submission and registration of...
-
Assessments Officer
2 days ago
Brisbane, Australia Queensland Reconstruction Authority Full time**Your contribution to this role will be**: - Liaise with local government applicants to facilitate submissions under the Disaster Recovery Funding (DRFA) arrangements and other forms of funding, including registration of proposal/funding information through QRA's online portal. - Facilitate, collate, and support direct submission and registration of...
-
Assessment Officer
1 week ago
Brisbane, Queensland, Australia State Development, Infrastructure, Local Government and Planning Full timeAs an Assessment Officer reporting directly to the Deputy Independent Assessor, you will:Demonstrate critical thinking by reading and analysing complex information to identify key points and issues and proactively identify and fill information gaps. Engage effectively and respectfully with mayors, councillors, council CEO's, council employees and...
-
Assessments Officer
1 week ago
Brisbane, Queensland, Australia Queensland Reconstruction Authority Full timeYour contribution to this role will be:Liaise with local government applicants to facilitate submissions under the Disaster Recovery Funding (DRFA) arrangements and other forms of funding, including registration of proposal/funding information through QRA's online portal. Facilitate, collate, and support direct submission and registration of proposal...
-
Assessment Officer
2 months ago
Brisbane, Australia Queensland Building and Construction Commission Full timeKey Outcomes and Accountabilities **The aim of this role is to**: - Ensure that the performance and effectiveness of QBCC's Dispute Resolution Service and Statutory Home Warranty Scheme is continually improved by contributing to the assessment of complaints about defective building work, and in in monitoring, reviewing and reporting on the insurance...
-
Assessment Officer
2 months ago
Brisbane, Australia Queensland Building and Construction Commission Full time**Key Outcomes and Accountabilities The aim of this role is to**: - Ensure that the performance and effectiveness of QBCC's Claims Approval under the Home Warranty Insurance Scheme is continually improved by the assessment of claims for defective or incomplete building work ; - Assist the Senior Lead and Managers in monitoring, reviewing and reporting on...
-
Assessment Officer
1 week ago
Brisbane, Queensland, Australia Queensland Building and Construction Commission Full timeKey Outcomes and AccountabilitiesThe aim of this role is to:Ensure that the performance and effectiveness of QBCC's Dispute Resolution Service and Statutory Home Warranty Scheme is continually improved by contributing to the assessment of complaints about defective building work, and in in monitoring, reviewing and reporting on the insurance scheme's...
-
Assessment Officer
1 week ago
Brisbane, Queensland, Australia Queensland Building and Construction Commission Full timeKey Outcomes and Accountabilities The aim of this role is to:Ensure that the performance and effectiveness of QBCC's Claims Approval under the Home Warranty Insurance Scheme is continually improved by the assessment of claims for defective or incomplete building work ; Assist the Senior Lead and Managers in monitoring, reviewing and reporting on the...
-
Assessment Officer
2 months ago
Brisbane, Australia Queensland Building and Construction Commission Full timeAbout us Queensland Building and Construction Commission (QBCC) is a Queensland Statutory Authority established to regulate the building industry and ensure maintenance of proper building standards and remedies for defective building work. QBCC also serves to educate, protect and support the community and the Industry via licensing and registers, education,...
-
Assessment Officer
1 week ago
Brisbane, Queensland, Australia State Development, Infrastructure, Local Government and Planning Full timeThis is your opportunity to be part of the Office of the Independent Assessor's(OIA) councillor conduct complaints assessment team. You will be assigned councillor conduct complaints to read and present at assessment meetings which can be held daily. You will use your analytical skills to present an initial outline of each matter to senior staff, answering...
-
Assessment Officer
1 week ago
Brisbane, Queensland, Australia Queensland Building and Construction Commission Full timeAbout usQueensland Building and Construction Commission (QBCC) is a Queensland Statutory Authority established to regulate the building industry and ensure maintenance of proper building standards and remedies for defective building work.QBCC also serves to educate, protect and support the community and the Industry via licensing and registers, education,...
-
Assessment Officer
3 weeks ago
Brisbane, Australia Queensland Health Full timeAbout the role - Receive and assess of complex and sensitive complaint and information from employees and stakeholders to determine whether it amounts to suspected corrupt conduct or a public interest disclosure. - Undertake comprehensive and accurate research; and - Provide highly proficient comprehensive administrative and office management services to the...
-
Assessment Officer
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeAbout the role Receive and assess of complex and sensitive complaint and information from employees and stakeholders to determine whether it amounts to suspected corrupt conduct or a public interest disclosure. Undertake comprehensive and accurate research; and Provide highly proficient comprehensive administrative and office management services to the...
-
Senior Assessment Officer
1 week ago
Brisbane, Queensland, Australia The State of Queensland Full timeThe Senior Assessment Officer is required to identify and manage high risk, serious matters, triage and assess health service complaints, and ensure the activities of the Assessment Unit are conducted in compliance with the Office of the Health Ombudsman (OHO) policies and procedures, as well as meeting legislative requirements.The role will be required to...
-
Superannuation Officer
1 week ago
Brisbane, Australia Australian Retirement Trust Full time**An exciting, fixed term opportunity exists to join our Technical Advice team as a Superannuation Officer - Assessments! This role is a for a period of 12 months and will be based in Brisbane.** **Why join us?** - State of the art offices, with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude...