Dual Role of Customer Service Officer

2 weeks ago

Ballarat, Australia Ausreo Full time

**Introduction**:
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

**Description**:
We have an exciting opportunity for a Dual Role in Customer Services and Factory Operations to join our team in Ballarat at our brand-new site, reporting to the Trade Service Centre Manager. You will be exposed to various sites and responsibilities to ensure no two days are the same.

As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers, preparing loads, loading trucks and performing various warehouse duties.

Providing excellence in customer service and the customer journey
Welcome new and existing customers into our showrooms
Actively promoting Ausreo’s products to generate sales
Merchandising and Stock Replenishment
Process sale orders, generate quotations, engage with e-commerce and social media
Stock control in the warehouse
Coordinating logistics i.e. transport and deliveries
Operation of overhead crane to load and unload customer vehicles
Operation of Cutter and Bender to process Bar
Pick and pack Orders as required
Effectively communicating with all stakeholders and dealing with difficult customers effectively
General administration and warehouse duties

To Be Successful

Strong communication skills both verbal and written
Previous experience in a retail, hardware, warehousing, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
Face to face selling and entrepreneurial spirit
Highly organised, great at multi-tasking and strong attention to detail
Strong computer skills and ability to pick up new systems quickly
Thrives in a team environment but can also work independently
Ability to work under pressure
Forklift license is preferred
Driver’s license essential
Available to work Monday-Friday 6.30am-4.30pm

Training will be provided for crane operations.

If you have a welcoming approach, show high initiative, and provide our customers with a unique experience; then this is the role for you.

Ausreo is currently experiencing growth due to the upturn in infrastructure and commercial construction projects. It is an exciting time to be part of the Ausreo family with opportunities for career development and progression. This role is earmarked for growth potential and forms part of our career progression strategy.

To submit your resume, please click the ‘Apply’ button.

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