Club Services Representatives

4 weeks ago


East Melbourne, Australia Melbourne Cricket Club Full time

**Club Services Representatives - Membership **:East Melbourne VIC, AustraliaApply

**MCC Club Services Representative - Membership
- Utilise your exceptional customer service skills
- Work for an iconic organisation on world class events at the ‘G

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG), one of Australia’s greatest assets. The MCG is host to more than 70 major events annually attracting over three million patrons and visitors.
- Our purpose is to move Australia through the transformative power of live sport, entertainment and culture. Our values underpin how we operate and what we stand for as an organisation. This includes respecting the past whilst we shape the future; striving for excellence; lending a hand to others & and playing with pride, passion and purpose._

The Club Services & Heritage department at the MCC is responsible for providing a high quality of service to approximately 150,000 Melbourne Cricket Club members as well as patrons of the MCG.

As we lead into our busy membership subscription period, the opportunity has arisen to recruit a limited number of MCC Club Services Representatives positions.

To be successful in this role, you will have experience in the delivery of exceptional customer service. Experience with ticketing systems and Microsoft Dynamics 365 is preferable. This role would require excellent verbal communication skills, a friendly and welcoming manner with high attention to detail.

In-addition you will need to know how to build relationships, be able to talk to people from all walks of life, be well equipped to anticipate customers’ requirements and recommend appropriate solutions, all with a smile This is a busy role for people who are passionate about creating a great customer experience.

Flexibility is required as you will need to be available for event day duties on week nights, public holidays and weekends is essential, and also to work occasionally on week days.

For a more detailed position description please click the position description link below

If you have the experience and skills as outlined above and love delivering a great customer experience for an iconic organisation, we would love to hear from you. To apply, please forward your current resume & cover letter and complete the questionnaire via the “Apply” tab on this page.

Applications close **Monday 13 February, 2023**. _We reserve the right to withdraw this ad prior to the closing date._- PD-ClubServicesRepresentative_Membership.pdf

**Type**: Permanent

**Category**: Club Services & Heritage - Membership & Customer Service

**Reference ID**: RM000016

**Date Posted**: 01/02/2023


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