Tourism Bookings

4 weeks ago

East Melbourne, Australia Melbourne Cricket Club Full time

**Tourism Bookings & Services Officer**: East Melbourne VIC, Australia

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**Tourism Bookings & Services Officer**
- Utilise your great customer service, administration, service & stakeholder relationship management skills
- Work for an iconic organization and be a part of a collaborative, dedicated tourism services team.
- Enjoy the staff benefits

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG), one of Australia's greatest assets. The MCG is host to more than 70 major events annually, attracting over three million patrons and visitors.

Located at the MCG, the Australian Sports Museum presents world-class exhibitions based on significant sporting and social history collections. The numerous galleries feature all major Australian sports and various Halls of Fame. The museum is a vibrant, exciting and attractive mix of information, cultural heritage and interactive entertainment. The MCG Tours provides the opportunity for everyone to explore the inner sanctum of the MCG, walk on the hallowed arena and follow in the footsteps of where legends have walked.

An excellent opportunity has arisen in the Club Services and Heritage department, for a **Tourism Bookings & Services Officer **to join the Tourism team. Reporting to the Tourism Services Manager, the job goals / responsibilities are to:

- Provide accurate, timely and excellent customer service to all visitors of the Australian Sports Museum and MCG Tours.
- Support the Tourism Bookings Services Coordinator by taking and arranging efficient operations of tourism bookings the Australian Sports Museum and MCG Tours.
- Work in conjunction with Volunteer & Services Officer, and be the first point of contact for any queries from the Club Services Representatives regarding bookings for the Museum and MCG Tours.
- Assist the Tourism Services Manager and the Bookings & Service Coordinator in collaborating with MCG events and Delaware North in facilitating high level corporate functions that include tourism product and drive visitation.
- Reservation bookings administration and data entry
- Provide support to Tourism Bookings & Services Coordinator in the delivery of financial administration tasks.
- Assist the Training & Services Coordinator and the Tourism Bookings Services Coordinator in the training and mentoring of Front of House (FOH) staff
- Collaborate with the team to ensure staffing and work schedules are in place to deliver servicing needs
- Maintain a working knowledge of the required CRM systems, and ensure accuracy of information
- Assist the Front of House Tourism Services team as required
- Collaborate with the Club Services & Heritage team to achieve visitation and customer engagement goals.

For a more detailed description of the role please refer to the position description via the link on this page.

You will also need to able to demonstrate the following:

- Demonstrable ability to work on team based projects,
- Able to sort and manage data and information, and produce reports.
- Strong relationship building, contractor liaison and stakeholder management skills.
- Passionate about sport, events and the tourism industry
- Great problem solving skills

Preferable
- Relevant tertiary qualifications (i.e. Business, Tourism)
- Experience working with volunteers- Position Description

**Type**: Permanent

**Category**: Club Services & Heritage - Australian Sports Museums

**Reference ID**: AF000257

**Date Posted**: 13/05/2024

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