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Customer Service/ Sales Administration Specialist
3 months ago
Northern Beaches NSW
- Onsite Parking
- International Manufacturer
Reporting to the Managing Director, the Customer Service/Sales Administration Specialist is responsible for managing the end to end customer experience.The role provides an exciting opportunity to work with a wonderful small team offering variety and a competitive salary, along with the added bonus of joining a global market leader.
**Client Details**
Adecco are thrilled to be partnering with our client, a leading International Manufacturer based in the Northern Beaches region. A longstanding business with a solid reputation spanning over 50 years, our client is at the forefront of their niche industry.
**Description**
Reporting directly to the Managing Director, this role is responsible for managing end to end customer relationships and administrative process.
**Key responsibilities**:
- Manage the customer relationship process (e.g. from checking availability, stages after purchase order to delivery of product on time, to the final users and post sales activities)
- Collaborate in the market analysis about customer satisfaction, help sales department to manage prices, issues, support logistic dep. and warehouse on Customer's need and query.
- Collaborate with sales and tech Service in order to provide the best solution to the customer.
- To be the point of reference for the key account assigned and maintain an active communication with the International Customer Service Team.
- Invoicing and data entry
- Liaise with accounts in order to check accounting/invoicing status of Customers assigned.
- Receipting of incoming goods paperwork.
**Profile**
**Key experience and qualifications**:
To be considered for this role you will have:
- Previously worked in a product related Customer Service or Sales Administration position
- Intermediate MS Office skills - Dynamics 365 an advantage
- Work well in a small team environment
- Dedicated, loyal and looking for longevity in this role
- Strong organisational and interpersonal skills
- High level of attention to detail
- The ability to manage multiple assignments in a high volume and at times pressured environment
**Job Offer**
0000092293-1_168550771842522
