Key Account Manager
3 weeks ago
AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless experiences for customers.
Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.
Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others.
- AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific
We are looking for a Key Account Manager (KAM) to oversee our relationship with our APAC clients.
As a KAM, you will be responsible for obtaining and maintaining long term key customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of Conversion Rate Optimisation.
As Key Account Manager, you will be responsible for contract renewals, upselling and cross selling of your customer portfolio.
Our clients include: David Jones, Amaysim, AON, Nutrition Warehouse or NZME.
**Contract & Location**:
- Type of contract : Permanent
- Location : Sydney
**A few examples of your responsibilities**:
- Develop relationships with a portfolio of major clients to ensure their continuous engagement with the AB Tasty platform
- Acquire a thorough understanding of key customer needs and requirements
- Propose solutions that meet the client’s objectives and changing demands
- Ensure the correct products and services are delivered to customers in a timely manner
- Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to marketing events or calls
- Serve as the link of communication between key customers and internal teams
- Play an integral part in generating new sales that will turn into long-lasting relationships
- prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
**What we offer**:
- ** Huge impact. **AB Tasty is only as great as our team. By closing deals with huge brands, you’ll have a direct impact on the company’s success.
- ** The opportunity to unleash your creativity.** You’ll be free to use your imagination to envision and implement a sales strategy to close deals, as long as client satisfaction comes first.
- ** No micromanaging.** Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact.
- ** International reach.** Our audience is wildly international, and our team is too. From San Francisco to Paris, you will have colleagues all around the globe.
- ** Continuous education. **We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics.
- ** Unique career opportunity. **By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
- ** Lots. Of. Fun. **Our incredible magic makers organise awesome events, such as team games, drinks, yoga classes, parties.
- ** Remote working, flexible schedule. **This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping.
- ** Time for yourself.** After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed.
**What we look for**:
- ** A bit of experience. **Minimum 3-4 years experience in a quota-carrying sales function in software or consulting startup and proven network in the APAC market, preferably with SaaS MarTech solutions.
- ** Hunter mentality. **You must hold dearly, deep within your soul, the tasks of negotiation, closing of deals and over achieving your targets.
- ** Passion for the field. **You are an expert at driving the sales cycle from business champions to the C-level. Proven experience implementing customer retention initiatives, achieving high retention rates and customer satisfaction
- ** Drive. **You possess strong problem solving skills and the ability to multitask, prioritise and manage time effectively.
- ** Team-spirit. **You love to work in a team and have excellent interpersonal skills
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