Customer Service Officer

3 weeks ago


Sydney, Australia Public Sector People Full time

3-month contract
- $34.62 ph + super
- Opportunity to strat or continue career in Local Government

**ABOUT THE ROLE**:
Public Sector People (PSP) seek a Customer Service Officer on behalf of a Local Council based in Sydney's Inner West.- 3-month contract
- $34.62ph + super
- 35 Hour work week

**WHAT YOU'LL BE DOING**:

- Provide memorable and exceptional experiences for all customers
- Accurately facilitate over-the-phone and face-to-face Council business transactions to efficiently resolve customer inquiries and transaction needs
- Proactively encourage, educate, and support customers to transition to online channels to access Council services and offerings
- Follow complaints resolution processes in accordance with Council's policy and escalate where required to contribute to effective response systems and ensure stakeholders' grievances are handled sensitively and efficiently
- Follow and guide others to comply with policies, processes, systems, and workflows to maintain the safety and security of the public.

**QUALIFICATIONS AND EXPERIENCE**:

- Local Government experience (ESSENTIAL)
- Minimum 3 years experience in Customer Service
- Excellent communication, conflict resolution, and problem-solving skills
- Strong time management and Computer skills.

**NEXT STEPS**:



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