Reservations Officer

4 weeks ago


Perth, Australia SeaLink Western Australia Full time

**SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours**

is looking for bright and energetic individuals with proven customer service and sales experience to join our Reservations Team.

**Have a background in tourism & hospitality?**

**Experienced in customer service?**

**Looking for an exciting new work environment?**

**About Us**

SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours are part of the Kelsian Group - Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.

Our SeaLink Rottnest Island service operates modern, environmentally friendly vessels daily from Victoria Quay Fremantle and Barrack Street Jetty Perth.

Captain Cook Cruises WA and Swan Valley Tours have been cruising the waterways of Perth for over 30 years. Since then, we have firmly established ourselves as Perth's premier river cruise and wine tour company with a strong reputation within the tourism industry. Located within the Barrack St Jetty precinct, we offer a range of cruise and tour options from Perth to Fremantle, and upstream into the Swan Valley wine region.

**About the Role**

The Casual position of Reservations Officer will report to the Reservations and Sales Manager. The primary focus of this position is to maximise sales on SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours ferry, cruise, and tour packages, always providing warm and friendly customer service.

**Key accountabilities include**:

- Ensure the highest standards of customer service in all customer interactions.
- Provide accurate product information to all customers.
- Show confidence in up-selling additional products and package upgrades.
- Demonstrate competent use of our internal SeaLink Reservations Systems.
- Maintain current knowledge of all SeaLink WA products and procedures.

**About You**
- Demonstrated customer service experience, with proven ability to engage in positive conversations with customers, delivering efficient and friendly service.
- Highly proficient computer skills and able to learn new systems quickly.
- Ability to work effectively in a busy environment, and able to prioritise tasks accordingly.
- Strong attention to detail is necessary.
- Enthusiastic, out-going, friendly personality.
- You show initiative and enjoy working as part of a team.
- Well presented, professional appearance.
- Previous Tourism Industry and Reservations experience highly regarded.
- Fluency in a second language highly regarded

Our business operates 7-days a week, year-round. You must be available to work weekends and Public Holidays, as required, with some shifts commencing as early as 0600. You may be rostered to work at either our Fremantle or Perth locations.

**If this sounds like your dream job, we encourage you to apply**

**To Apply**

We are requesting your resume and a cover letter explaining why you are the best person for this position.

**Applications close 5pm, Monday 6 February 2023**

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.


  • Reservations Officer

    2 weeks ago


    Perth, Western Australia Accor Hotels Full time

    Company DescriptionSofitel Singapore City Centre, an iconic hotel which opens in October 2017will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore's tallest building at 290 meters set around landscaped parkland and direct MRT station access.The 223-room Sofitel Singapore City Centre...

  • Reservations Officer

    2 weeks ago


    Perth, Western Australia Accor Hotels Full time

    Company DescriptionSofitel Singapore City Centre, an iconic hotel which opens in October 2017will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore's tallest building at 290 meters set around landscaped parkland and direct MRT station access.The 223-room Sofitel Singapore City Centre...

  • Reservations Officer

    18 hours ago


    Perth, Australia SeaLink Western Australia Full time

    **Multiple Casual Positions are available!** **Join an award-winning tourism and transport company** **Access to a range of employee benefits** **Training and development opportunities** **About the Role** SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours is looking for bright and energetic individuals with proven customer service and...

  • Reservations Officer

    2 weeks ago


    Perth, Western Australia SeaLink Western Australia Full time

    SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Toursis looking for bright and energetic individuals with proven customer service and sales experience to join our Reservations Team. We have multiple positions available as Permanent full time, Permanent part-time, and Casual.Join an award-winning tourism and transport companyAccess to a range of...

  • Reservations Officer

    2 weeks ago


    Perth, Western Australia SeaLink Western Australia Full time

    Multiple Casual Positions are availableJoin an award-winning tourism and transport companyAccess to a range of employee benefitsTraining and development opportunitiesAbout the RoleSeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours is looking for bright and energetic individuals with proven customer service and sales experience to join our...


  • Perth, Western Australia Australian Pinnacle Tours Full time

    Australian Pinnacle Tours is part of the Pinnacle Travel Group. The Pinnacle Travel Group is the largest and most awarded tourism operator in Western Australia.We have openings for full time, permanent part time and weekend only positions for Reservations Consultants with exceptional and enthusiastic customer service to join our dedicated and motivated...

  • Reservations Manager

    2 weeks ago


    Perth, Western Australia Holiday Inn Full time

    IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.Our Perth City Centre hotel is the perfect mix of relaxation and convenience for...

  • Reservations Manager

    2 weeks ago


    Perth, Australia AccorHotel Full time

    **Company Description** Our Hotel** At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience. Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple...


  • Perth, Australia Hilton Full time

    **Reservations Coordinator** DoubleTree by Hilton Perth Waterfront Consistently ranked in the top 10 of ‘World's Best Workplaces' by Fortune magazine and Great Place to Work, Hilton has remained the only hospitality company on the top employer lists. Our vision to “fill the earth with the light and warmth of hospitality” unites us as a team to create...


  • Perth, Western Australia Hilton Full time

    Reservations CoordinatorDoubleTree by Hilton Perth WaterfrontConsistently ranked in the top 10 of 'World's Best Workplaces' by Fortune magazine and Great Place to Work, Hilton has remained the only hospitality company on the top employer lists. Our vision to "fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable...


  • Perth, Western Australia Crown Perth Full time

    Group Reservations Coordinator Your mission: To create memorable experiences for guests by delivering exceptional standards and outstanding service. Crown Perth is one of Western Australia's largest tourist destinations, attracting more than nine million local, interstate, and international visitors per year. Comprised of three high quality hotels, a...


  • Perth, Australia SeaLink Western Australia Full time

    **SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours** is looking for a Professional and Customer Focused Group Bookings Coordinator and Reservations Supervisor to join our Reservations and Sales team. **Have a background in tourism & hospitality?** **Experience in a senior customer service role?** **Enjoy leading an energetic team of...


  • Perth, Australia Crown Perth Full time

    **Group Reservations Coordinator** - Your mission: To create memorable experiences for guests by delivering exceptional standards and outstanding service. - Crown Perth is one of Western Australia’s largest tourist destinations, attracting more than nine million local, interstate, and international visitors per year. Comprised of three high quality hotels,...

  • Reservations Manager

    4 weeks ago


    Perth, Australia Holiday Inn Full time

    IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. Our Perth City Centre hotel is the perfect mix of relaxation and convenience...

  • Project Officer

    4 weeks ago


    Perth, Australia Curtin University of Technology Full time

    $89,919 (G06) plus 17% superannuation - Flexible working arrangements - Easily accessible location, salary packaging, and end of trip facilities **Job Reference**:1202908 **About us** The Curtin Institute of Radio Astronomy (CIRA) is a multi-disciplinary research institute engaged in a range of projects involving or motivated by radio astronomy. CIRA’s...


  • Perth, Australia Amalgam Recruitment Full time

    South of the River - 2-3 month contract with possible extension - Parking on site **Facilities Maintenance Officer** **South of Perth** **2-3 month contract with possible extension** **$37-$47 per hour dependant on experience** **Objective**: Provide maintenance services, undertake minor capital improvements, perform installation of equipment to support...


  • Perth, Australia Curtin University of Technology Full time

    G05 $77,746 - $85,046 (Pro Rata) + 17% Superannuation - Part-Time 0.5 FTE Contract 12 months commencing July 2024 - Based on Bentley Campus (with the possibility of an extension) **Job Reference: 1206443** **About The Role**: The role of an Administrative Officer is to coordinate and carry out various administrative activities that ensure the smooth...


  • Perth, Australia Curtin University of Technology Full time

    $71,664 - $75,313 (G04) Pro-Rate Plus 17% Super - Part-Time 7 months Contract 0.6 FTE - Based on Bentley Campus **Job Reference: 1226730** **About The Role**: This role involves providing administrative and operational support to the Recruitment Events team in organising and implementing the University’s recruitment events strategy. The person in this...


  • Perth, Australia MLKA Full time

    Kimberley Location - Discounted accommodation & meals - Escape the high cost and stresses of city living with a fantastic live in role - Our service is 100% free for jobseekers **Front Office Manager-Kimberley Region-Remote Western Australia** We have an amazing opportunity available for an experienced **Front Office Manager **for this busy property...

  • Information Officer

    3 weeks ago


    Perth, Australia DFP Recruitment Services Full time

    **Job description**: Our state government client is seeking numerous Information Officer(s) for immediate start in their East Perth office. Rate: $36.94 per hour plus Super Start: ASAP Duration: Until 05/01/2024 with a strong likelihood of extension Location: East Perth Type: Temporary casual contract (no leave entitlements - casual loading included in...