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Reservations Officer

3 months ago

Perth, Western Australia Accor Hotels Full time
Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore's tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description
Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
Report directly to the Assistant Reservations Manager
Be well versed in Resavison and Vouch
Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.

Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.

Offer appropriate room types, price inclusions, upsell and handle price objections.
Responsible for ensuring that all daily tasks is completed diligently
Take note of the reservation status to sell available rooms.
To be well informed in all F&B Promotions
Taking In Room Dining Orders and actively upselling and cross-selling
Taking restaurant reservations and all other enquiries via phone or emails
Monitor delivery of promises and orders that come through Vouch and Hot Sos
Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
Qualifications
Project professional image at all times through personal presentation / interpersonal skills.
Desire and ability to train and develop ambassador
Maintain awareness of industry trends
Initiate contacts and establishes rapport easily
Assert point of view directly yet tactfully
Organise time and work efficiently
Excellent numeracy, verbal and written communication skills
Has the ability and willingness to undertake further development
Appreciate and maintain an effective outlet for stress
Willingness to work weekends and public holidays as part of the job role.
Has the aptitude and willingness to undertake further development with Sofitel.#J-18808-Ljbffr