Reservations Coordinator

6 months ago


Perth, Australia Hilton Full time

**Reservations Coordinator**

DoubleTree by Hilton Perth Waterfront

Consistently ranked in the top 10 of ‘World's Best Workplaces' by Fortune magazine and Great Place to Work, Hilton has remained the only hospitality company on the top employer lists. Our vision to “fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences every day. And, our amazing Team Members are at the heart of it all Most recently ranked #2, Hilton continues to build on its success of a strong workplace culture through an unwavering focus on creating an environment that's inclusive, offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.

If you appreciate the impact global travel can have on the world, you may be just the person we are seeking to join Hilton.

We are seeking an invested and passionate Reservations Coordinator to oversee the reservations at our newest Perth property, DoubleTree Waterfront. In the heart of the city and on the beautiful Swan River, this could be the next step to further develop your hospitality career with a growing global hotel brand.

**DUTIES**
- Identify new contacts, develop sales leads, and respond to sales opportunities to maximise revenue
- Produce quotations and written confirmation to all clients
- Maintain a thorough understanding of hotel facilities and processes
- Contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and etc.
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Work closely with the Front Office and Commercial teams to provide united service to guests

**IDEAL CANDIDATE**
- Committed to high-standard of service and driven to succeed in hospitality industry
- Knowledge of hotel property management systems
- Previous experience in reservations/sales/hotels
- Positive attitude, resilient, and effective communication
- Confident telephone manner and tech-saavy
- Strong organisation/administration skills
- Excellent grooming standards

**BENEFITS**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality. And, our amazing Team Members are at the heart of it all, which is why we pride ourselves on our rewards:

- Industry-matched pay rates
- 11% Superannuation
- Ability to upskill through in-house development programs
- Opportunity to travel and work through internal vacancies
- FREE MEALS whilst on shift
- DISCOUNTED HOTELS around the world (for you, plua partner/family/friends)



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