Membership Manager

4 weeks ago

Sydney, Australia GrowthOps Full time

Coaching & Leadership
- Sydney, Australia
- Permanent / Full Time

11 May 2023

**Welcome to IECL**
IECL has been inspiring and developing leaders and organisations through coaching across Australia and the Asia Pacific region since 1991. Our ambition is for every leader to have access to world class coaching.

Our primary services include coach training, coaching and building coaching capability in organisations to help both people and businesses grow. Clients include national and multinational companies, government agencies and private firms.. Customers include professional and emerging coaches, facilitators, consultants, senior executives, HR professionals and people managers.

As part of the GrowthOps group, we work alongside like-minded entrepreneurs across creative, technology and leadership to tackle bigger challenges and deliver greater growth for our clients. As a company we are passionate about achieving the best for our clients and we pride ourselves on our excellence in client relations and outcomes.

**About your new role**
The primary role of the Membership Manager is to grow and retain IECL’s member base and to deliver an exceptional member experience that contributes to IECL’s reputation as the leader in organisational coaching. We are looking for a dynamic leader with experience in executing membership strategies and creating engaging experiences.

Working as part of a multi-disciplinary, remote-first team, you will take responsibility for:

- Lead the development of IECLs membership strategy, including a fully integrated member acquisition, engagement and retention plan
- Provide key insights into member needs
- Establish and align member engagement
- Contribute to our overall sales and marketing efforts, targeting both ore and new markets

**What we’d love to see from you**:

- Degree in a related field, and have a minimum of five years experience in a similar or related role.
- Excellent communication skills (both verbal and written)
- Strong financial literacy
- Demonstrated ability to engage with stakeholders and establish effective and efficient operating environments to accommodate high workloads with tight execution deadlines
- Be a self-starter who thrives in a high-paced, growth-oriented environment
- Demonstrate and promote IECL values and behaviours

**What you’ll get in return from us**:
Aside from a great remuneration package and all the flexibility you need to operate at your best, we want to see you thrive and grow with us. Some of the benefits you can expect when you join the team include:

- Welcome swag - to help set up your desk and make you feel at home and an uber voucher to use for lunch during your first month
- $150 towards your home office set up
- $1,000 a year towards your continued professional development, 5 study leave days so you can take time off to focus, alongside access to the GO Academy and a wide range of professional development programs to boost your skills
- $250 a year towards a health initiative / exercise of your choice
- Employee Assistance Program and your own Wellbeing Coach
- In addition to 4 weeks annual leave, you’ll also get 2 Wellbeing Days off per year and your birthday day off (to celebrate you)

IECL is a part of the GrowthOps network - so you’ll have opportunities to learn and work on exciting projects with amazing talent from other agencies within our group. While you could be based anywhere in the APAC region, we have creative workspaces in Sydney, Melbourne and Brisbane, as well as in Hong Kong, Singapore, Kuala Lumpur and Manila, where you will always be welcome.

LI-IECL

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