Customer Service Agent

3 months ago

Sydney, Australia Dabble Full time

In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021. We're here to deliver extraordinary - with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement.

We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury. While we support remote-friendly work, we also encourage our people to take advantage of our national network of offices, offering cross-office sponsored flights year-round to promote collaboration and connection.

Our global operations span multiple markets, including our innovative Daily Fantasy Sports app servicing the United States, which launched in 2023.

We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.

**Dabble Culture**
- Dress for your day so you can focus on what matters
- Switch up your office, work from home, work from wherever helps you to deliver
- Genuine, like-minded team of visionaries. We welcome ideas big and small
- Scheduled focus time to encourage deep thought
- Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year Each day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and Focus

**Dabble Perks**
- A minimum of eight weeks of paid annual leave for all Dabblers
- Paid parental leave for both primary and secondary caregiver
- We encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate family
- Flexibility with working hours to accommodate our cross-country employee base: you are free to manage your own time
- Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and
more
- Up to 10% annual cash bonus based on Company performance metrics
- Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward?
- Safety first: your ride home from company sponsored events and your flu jab is on us

**Overview**

To be successful in this role, the CS Agent will require outstanding communication and interpersonal skills, the ability to prioritise workload, advanced knowledge of the Customer Service functions of a wagering organisation and be experienced with creating and reviewing training documents and employee training.

**Primary Location**

**Responsibilities**
- Ensure all required customer service activities are completed to Dabble’s high standard of customer communication, including the prompt support of customers via all channels
- Assist in the creation/implementation of CS policy/documentation for training of staff members
- Assist in Compliance Officer roles where required, including any associated responsibilities
- Build effective relationships within the team/company
- Ensure the needs of the customer are always the primary focus
- Assist the wider company by fulfilling any ad hoc Trading/Risk/Other roles as may be required from time to time

**Skills & Qualifications**
- Experience in the gaming and wagering industry
- Experience in a Customer Service focused role in a call centre environment
- Advanced knowledge of Intercom or alternative and its functions (Admin level)
- Exceptional attention to detail and the ability to work well under pressure
- An analytical mind and inclination for problem solving
- A can-do attitude and ability to see the bigger picture

**Are you a Dabbler?**

A Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).

A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly - there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can.

A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.

**Remuneration**

The adverti

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