Customer Service Agent

3 weeks ago

Sydney, Australia NEXTDC Full time

**Company Description**
At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.

NEXTDC is an exciting ASX 100-listed technology company, operating 14 data centres across 7 major cities in Australia, with future national and international expansions in planning.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives

As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

We have two opportunities for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week or as agreed with the potential to work across any of our 3 sites be it Macquarie Park and/or Artarmon. Work the hours that work for you

To be successful in this role you’ll have:
Customer Focus
- Greet all visitors to facility in a timely, courteous, and professional manner.
- Work with internal teams around the country to deliver a seamless customer experience.
- Provide accurate advice and guidance on customer service requests and incidents.

Concierge
- Take telephone calls to facility from both internal and external customers.
- Assist with coordination of customer and company events and activities at facility.
- Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
- Conduct audits of critical facility stock and replenish levels as required on:
Support
- Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

**Qualifications**
Your proven commercial experience will see you having:

- Excellent customer service skills, both over-the-phone and face-to-face
- Highly developed interpersonal skills and communication skills, both written and verbal
- Well presented with a professional and efficient manner
- Strong time management skills with the ability to multitask
- Ability to work independently; be proactive, organised, and diligent
- Well-developed computer skills including MS Office Suite skills
- High attention to detail and accuracy, methodical, and task oriented
- ** Must be an Australian Citizen for Security Clearances and eligible for NV1 clearance**

**What you bring**:

- Minimum of two years customer service experience preferred
- Previous experience working within a service desk, call centre, or concierge environment (desirable)
- Previous experience using ticketing/service management systems (desirable)

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our ongoing success.
**Additional Information**
- Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
- Join an inclusive, diverse and values-driven working culture s
- Enjoy awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
- Great opportunities to progress within our company (grow as we grow)

**Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.**

**Make NEXTDC your next move.

  • Collections and Customer Service Agent

    6 days ago

    Sydney, Australia Douugh Full time

    Collections and Customer Service agent At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and...

  • Telco Customer Service Agent

    3 days ago

    Sydney, New South Wales, Australia imei Enterprising Mobility Full time

    Telco Customer Service AgentA dynamic and rewarding career awaits an ambitious Telco Customer Service Agent at imei Enterprising Mobility.This critical role demands a high level of customer service expertise, problem-solving skills, and adaptability in a rapidly changing environment. Key responsibilities include:Delivering exceptional customer service...

  • Collections and Customer Service Agent

    15 hours ago

    Sydney, Australia Douugh Full time

    At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed Fee collections. This will be a...

  • Agent Services

    4 weeks ago

    Sydney, Australia Recruit and Consult Full time

    $65,000 - $75,000 - Monday - Friday role, no car required - Be part of a luxury Real Estate brand in growth mode **A little bit about the company**: Do you feel stale in your current role with no opportunity to grow your skills, salary and responsibilities? We have the perfect role for you to enhance your skills and see your Real Estate career take off. Be...

  • Customer Service Agent

    3 weeks ago

    Sydney Domestic Airport, Australia Wymap People Full time

    Immediate Start - Family-Friendly Workplace - Career Progression **Role**: Customer Service Agent - Transport **Location**:Brighton Le Sands NSW **Status**: Permanent Full Time **About us**: Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised...

  • Customer Service Agent

    1 week ago

    Sydney, Australia Veritas Recruitment Full time

    Bondi Location - Hybrid Role - Travel Perks Our client that has been operating since 1920 is looking for several experienced Customer Service Agents. Their philosophy is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at a great value. At the heart of everything they do is a passion...

  • Lead Agent, Customer Services

    4 weeks ago

    Sydney, Australia American Airlines Full time

    **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career...

  • Customer Services Agent Sales Desk

    3 weeks ago

    Sydney, Australia Qantas Airways Limited Full time

    Together we will make a positive impact on our customers experience- Located at Sydney Airport- ASU level 5 Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are. Airports are the...

  • Customer Service Agent

    4 weeks ago

    Sydney, Australia Boral Construction Materials Full time

    **Division**: Boral Constr Mat Limited **Department**: METRO QUARRIES NSW **Work type**: Permanent - full time **Location**: Sydney **Your next opportunity** Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Quarries Contact Centre at North Ryde on a Permanent...

  • Guest Services Agent

    3 weeks ago

    Sydney, Australia The Grace Hotel Sydney Full time

    **About The Grace Hotel Sydney** Situated in the heart of Sydney's CBD, The Grace Hotel is housed in the elegantly restored 1930 Neo Gothic Grace Building. Heritage-listed, the iconic exterior is complemented by the charming Art Deco interiors. **The Role** We are seeking an individual to illustrate exemplary communication skills and display a total...

  • Customer Success Agent

    3 weeks ago

    Sydney, Australia Ideagen Full time

    Role Purpose: We are looking for motivated and passionate **Customer Success Agent **to join our Customer Success and Enterprise Accounts team. Our Customer Success Agents contribute to the ongoing success of our customers through their knowledge of our products, ensuring our customers understand the value of our products and that the time to first value...

  • Customer Service Support

    3 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Support - Licensing - Fair Trading** **Grade**: General Scale **Salary range**: $35,600 - $69,686 + superannuation and leave loading **Duration**: Temporary up to June 2026 **Location**: Parramatta, office attendance Mondays and Tuesdays in Parramatta increasing to 3 days per week. Are you an organised and proactive individual looking to...

  • Guest Service Agent

    4 weeks ago

    Sydney, Australia Spare Staff Full time

    **Spare Staff **is hiring **Guest Service Agent** for **Ibis Styles Sydney Central** **How to apply**: Application can be submitted on this link for review: Conveniently located in the heart of Sydney CBD, we are now taking expressions of interest for Guest Service Agents (FT/PT/Casual) in our newly rebranded Ibis Styles Sydney Central. Be part of the...

  • Airline Customer Service Agents

    4 weeks ago

    Sydney, Australia Swissport (Australia and New Zealand) Full time

    **Join Swissport for a career in aviation at Sydney Airport!** **Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across the globe.** We are committed to delivering safe, high quality services for our clients and their customers across the globe. **Working at Swissport** has...

  • Airline Customer Service Agents

    3 weeks ago

    Sydney, Australia Swissport (Australia and New Zealand) Full time

    **Join Swissport for a career in aviation at Sydney Airport!** **Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across the globe.** We are committed to delivering safe, high quality services for our clients and their customers across the globe. **Working at Swissport** has...

  • Airline Customer Service Agents

    4 weeks ago

    Sydney, Australia Swissport (Australia and New Zealand) Full time

    **Join Swissport for a career in aviation at Sydney Airport!** **Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across the globe.** We are committed to delivering safe, high quality services for our clients and their customers across the globe. **Working at Swissport** has...

  • Guest Service Agent

    3 weeks ago

    Sydney, Australia Mantra Sydney Central Full time

    **Mantra Sydney Central**, offers stylish apartment-style accommodation in the heart of Sydney's main entertainment district. Perfect for business travel, long-term corporate stays in the city or family holidays. The hotel offers spacious apartments close to Sydney Darling Square, Chinatown and Darling Harbour. Do you go the extra mile to create a memorable...

  • Buyer's Agent

    24 hours ago

    Sydney, Australia Aussie Full time

    **Company Description** In 1992, Aussie was born - taking on the big banks, bringing competition to the home lending industry, and revolutionising the Australian mortgage market forever. In 2021, we merged with digital challenger Lendi, and formed form Lendi Group. This union is a match made in heaven, because both brands were born as disruptors, driven by a...

  • Reservations Services Agent

    4 weeks ago

    Sydney, Australia The Star Entertainment Group Full time

    **CASUAL** RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are...

  • Service Desk Agent

    4 weeks ago

    Sydney, Australia Carecone Australia Pty. Ltd Full time

    Position: Service Desk Agent Location: Sydney **Key Responsibilities**: - Excellent spoken English and written communication skills. - Excellent Customer Facing skills and focus to resolve end user issues. - Technologist to respond to L1 / L2 Troubleshooting issues over phone, with a drive to achieve First Call Resolution. - Technologist to respond to...