Customer Service Agent

6 months ago

Sydney, Australia Qantas Airways Limited Full time

Together we will make a positive impact on our customers experience- Located at Sydney Airport- Permanent part time opportunity, working a 7 day rotational shift roster

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

As a Customer Service Agent, no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference. With a strong and resilient attitude you’ll be surprised at what you’re able to achieve - and how you can play a key role in the experience our customers have. You’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

You’ll have
- Ability to work a 7 day rotational shift roster covering a 24/7 operation- Recent face to face customer service experience within the hospitality, tourism or other customer focused industries- A passion for customer service with a proactive 'can do' attitude- A proven ability to manage and diffuse difficult situations- Well-developed problem solving skills and able to follow through to resolution- A strong communicator, and listener- Ability to work both in a team environment and independently- Ability to adapt to an ever changing, fast paced operational environment- Compassion and empathy for special needs customers- Exceptional grooming and personal presentation- Ability to successfully complete a Pre-Employment Medical
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._- We have flexible leave options: Make use of leave and flexible working opportunities including_
- _
- up to 18 weeks paid parental leave_
- and additional purchased leave options._- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and _
- entertainment. You_
- can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Sydney Customer Experience team.

Be a part of something special and play your part in the Qantas story - get in touch today.

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