Customer Service Agent

5 months ago

Sydney, Australia Qantas Airways Limited Full time

Together we will make a positive impact on our customers experience- Located at Sydney Airport- Permanent part time opportunity, working a 7 day rotational shift roster

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

As a Customer Service Agent, no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference. With a strong and resilient attitude you’ll be surprised at what you’re able to achieve - and how you can play a key role in the experience our customers have. You’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

You’ll have
- Ability to work a 7 day rotational shift roster covering a 24/7 operation- Recent face to face customer service experience within the hospitality, tourism or other customer focused industries- A passion for customer service with a proactive 'can do' attitude- A proven ability to manage and diffuse difficult situations- Well-developed problem solving skills and able to follow through to resolution- A strong communicator, and listener- Ability to work both in a team environment and independently- Ability to adapt to an ever changing, fast paced operational environment- Compassion and empathy for special needs customers- Exceptional grooming and personal presentation- Ability to successfully complete a Pre-Employment Medical
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._- We have flexible leave options: Make use of leave and flexible working opportunities including_
- _
- up to 18 weeks paid parental leave_
- and additional purchased leave options._- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and _
- entertainment. You_
- can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Sydney Customer Experience team.

Be a part of something special and play your part in the Qantas story - get in touch today.

  • Customer Service Agent

    6 months ago

    Sydney, Australia Svetness Full time

    We are seeking a highly motivated and customer-oriented Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries, and ensuring their satisfaction with our products and services. **Responsibilities**: Manage and resolve customer...

  • Customer Service Agent

    2 months ago

    Sydney, Australia Boral Construction Materials Full time

    Customer Service Agent **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney **Your next opportunity** Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at...

  • Customer Service Agent

    1 week ago

    Sydney, New South Wales, Australia AMP Full time

    We are seeking a skilled Customer Service Agent to join our team. In this role, you will be responsible for providing exceptional support to our customers through phone, email, and chat. You will be the primary point of contact for customer inquiries and concerns, and will work to resolve issues in a timely and professional manner.Key ResponsibilitiesRespond...

  • Collections and Customer Service Agent

    5 months ago

    Sydney, Australia Douugh Full time

    Collections and Customer Service agent At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and...

  • Customer Service and Retention Agent

    5 months ago

    Sydney, Australia Neilson Financial Services Full time

    **Company Description** At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. We have evolved from our origins in the UK, where the business was launched in 2012, to become...

  • Collections and Customer Service Agent

    5 months ago

    Sydney, Australia Douugh Full time

    At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed Fee collections. This will be a...

  • Customer Service Agent

    6 months ago

    Sydney, Australia Six Degrees Executive Full time

    Location: - Sydney- Job Type: - Permanent- Salary: - Competitive Salary Package- Contact: - James Jamieson**The Company**: I’m currently working with a Logistics company who are based on site at one of their client sites in Western Sydney. They specialise in supporting leading Pharma & Biotech companies with the transport and distribution of...

  • Customer Service Agent

    4 days ago

    Sydney, Australia BORAL Full time

    Your next opportunity Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at North Ryde on a Permanent Full-Time basis! We are seeking multiple Customer Solution Agents to provide support for our customers in relation to orders and general...

  • Customer Service Agent

    6 days ago

    Sydney, Australia Boral Construction Materials Full time

    **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney **Your next opportunity** Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at North Ryde on a Permanent...

  • Customer Service Agent

    5 months ago

    Sydney Domestic Airport, Australia Wymap People Full time

    Immediate Start - Family-Friendly Workplace - Career Progression **Role**: Customer Service Agent - Transport **Location**:Brighton Le Sands NSW **Status**: Permanent Full Time **About us**: Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised...

  • Customer Service Agent

    1 month ago

    Sydney, Australia BORAL Full time

    Your next opportunity Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at North Ryde on a Permanent Full-Time basis! We are seeking multiple Customer Solution Agents to provide support for our customers in relation to orders and general...

  • Customer Care Agent

    5 months ago

    Sydney, Australia SHEIKE Full time

    As a casual Customer Care Agent, you will work closely with the retail, digital and operations departments to support the SHEIKE Customer Experience strategy. You will be the central point of contact in managing and responding to all in-store and online customer enquiries, via phone, Zendesk ticketing, live chat, Facebook messenger & Talk systems. As a...

  • Ict Customer Service Agent

    2 months ago

    Sydney Western Suburbs, Australia NSW Corporate Services Full time

    **_Together we shape thriving communities, public spaces, places and economies._** - **Our team is expanding and provides fantastic opportunities to utilise your call centre experience or customer service experience and further develop your IT knowledge and skill set.**: - **4 X Ongoing full-time opportunities + creation of a Talent Pool**: - **Orange or...

  • Customer Service Agent

    5 months ago

    Sydney Domestic Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Overview** Deliver...

  • Customer Service Agent

    5 months ago

    Sydney, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company,...

  • Sales & Customer Service Agent

    5 months ago

    Sydney, Australia 4Mile Full time

    **Work with our supportive team, earn rewards, grow!**: Are you passionate about your work and determined to make a difference? Are you constantly developing your interpersonal and collaborative skills? If so, why not join our impressive team of customer-focused service agents, and let your career take flight? - Work from anywhere there is internet...

  • Customer Service Agent

    1 month ago

    Sydney, Australia Boral Construction Materials Full time

    **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney **Your next opportunity** Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at North Ryde on a Permanent...

  • Service - Casual Customer Service Agent

    5 months ago

    Sydney, Australia Rode Microphones Full time

    **At RØDE we are Passionate about Audio** Want to work for one of the fastest-growing, most innovative manufacturer-exporters in audio technology in the world today? RØDE is looking for Customer Service Agents on a casual basis to join our rapidly-growing team. **About Us** Part of The Freedman Group, RØDE is a leading manufacturer of high-quality...

  • Customer Service Agent in Sydney

    2 months ago

    Sydney, Australia Boral Full time

    Your next opportunity Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at North Ryde on a Permanent Full-Time basis! We are seeking multiple Customer Solution Agents to provide support for our customers in relation to orders and...

  • Customer Success Agent

    6 months ago

    Sydney, Australia Ideagen Full time

    Role Purpose: We are looking for motivated and passionate **Customer Success Agent **to join our Customer Success and Enterprise Accounts team. Our Customer Success Agents contribute to the ongoing success of our customers through their knowledge of our products, ensuring our customers understand the value of our products and that the time to first value...