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Broker Support Consultant

4 months ago

Sydney, Australia Commonwealth Bank Full time

**Do work that matters**

The Home Buying team has end to end responsibility for CommBank’s home buying business. We support third-party sales and service teams to meet our customers’ home buying needs. Our vision is to create the best end-to-end home buying experience, while building and maintaining the best distribution assets and delivering profitable portfolio growth.

As a Broker Support Consultant, you will support third party distribution channel with loan structuring and policy advice.

Hours of work: Rotating shifts between 8.30am - 6pm, Monday to Friday with hybrid working style from home and office.

**Your responsibilities**:

- Demonstrate your knowledge of credit and home loan process.
- Provide feedback on risk issues or insights from various stakeholders and raise these in an appropriate forum
- Guide Brokers through the home loan process to ensure a good quality loan submission.
- Take ownership of customer needs and identify appropriate service and product solutions.
- Consistently provide a positive service experience to advocate CommBank’s brand.
- Help resolve any Customer complaints/feedback

**We’re interested in hearing from people who have**
- Ability to work across multiple departments to achieve goals and deliver against SLAs
- Proven experience in quality customer service - face to face or over the phone where you supported customers with their home buying needs
- Customer Service experience

**What's in it for you**
- If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, the Code of Conduct guides our decision making so we can do what’s right in every situation.
- As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion
- Take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.- An inclusive, and collaborative team led by a true advocate for the team- Excellent career progression opportunities with Limitless learning, personal and professional development opportunities

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Advertising End Date: 30/05/2024