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Broker Support Manager

2 months ago

Sydney, New South Wales, Australia Ray White Group Full time
Job Title: Broker Support Manager

The Broker Support Manager will play a crucial role in driving productivity and ensuring brokers within their portfolio remain active, compliant, and adopt technology. This position will be the first point of contact for a portfolio of brokers within NSW/ACT to resolve queries, increase productivity, and retention over each 12-month period.

Key Responsibilities:
  • Engage and build relationships within broker portfolio, lender partners, and State team.
  • Assist brokers to save time by embedding and optimizing My CRM technology (Pipeline and Workflow Activity Management).
  • Ensure brokers and their businesses remain safe and compliant by providing support to meet their compliance obligations.
  • Complete administrative duties to support the State Director and Sales team where required.
  • Facilitate online training/events and drive engagement and attendance at Networking events, PD days, Conferences, and Training sessions.
  • Provide exceptional customer service and resolve issues in a timely manner.
Requirements:
  • A minimum of 2 years of experience working in a Contact Centre/Customer Service or internal sales role.
  • Exceptional organizational and time management skills, with a tech-savvy approach.
  • A positive, eager-to-achieve attitude.
  • Excellent communication skills, both written and verbal.
  • Ability to think critically and exhibit some degree of self-leadership.
  • Capable of managing and prioritizing tasks, with strong attention to detail.
  • Thriving in a fast-paced environment.
Preferred Skills:
  • Strong analytical and problem-solving capabilities.
  • Ability to operate and succeed in an agile environment, working cross-functionally, to successfully deliver effective outcomes for customers.
  • Exposure to lending technology platforms or equivalent software packages.
  • Great customer service skills, with a solution-based approach.
  • A self-motivated individual with a desire to improve and evolve in a changing environment.