Customer Experience Officer

3 days ago


Ballarat, Australia Central Highlands Water Full time

**Job no**: 24/10843

**Category**: Customer Services

**Central Highlands Water is a major regional employer, and we want you to join us**

An exciting ongoing opportunity as a Customer Experience Officer in the Central Highlands Region Be a part of a diverse, collaborative and supportive team-based environment.

**About us**

At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.

Central Highlands Water is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.

**The opportunity**

The primary objectives of the Customer Experience Officer are to receive via incoming calls received via the Customer Service Centre and over the counter, written and verbal enquiries that relate to customer accounts, to accurately maintain customer accounts and associated databases, facilitate connections to services and receive payments.

**About you**

Safety is our No. 1 priority, and we expect you will actively contribute to and foster a 'safety first' culture that supports our aspiration of zero harm. This means you care deeply about the physical and psychological safety of people so that our team return home in great shape at the end of the day.

We’d love to hear from you if you have:

- Demonstrated understanding of customer service principles and practices.
- Well-developed level of written and verbal communication skills.
- Demonstrated ability to interact effectively with customers and stakeholders in a wide range of circumstances relevant to the position.
- Demonstrated ability to work in a team-based environment.

**What's in it for you?**

Working for one of the region's largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We're full of "everyday people" that are great to work with and reflect our community

We're offering a supportive environment and offer a huge range of employee options and benefits. Other benefits include accrued time off, generous leave options, professional development, industry collaboration, health and wellbeing programs and a supportive management team.

**At CHW you will**:

- Have access to training and development opportunities that will further develop your knowledge and skills.
- Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing.
- Work in an organisation that makes a difference to our community.
- Be part of an organisation that cares about you, your safety and wellbeing.

**How to**
- Please ensure you provide a **cover letter and your resume.**:
**Have questions?**

For a confidential chat about the role, please contact **Stephanie Burzacott on 0428 725 983.**

Applications close at 9am on 17 January 2025.
- Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, fitness to work, qualifications, work history, work visa, misconduct and police record history.
- At CHW we are dedicated to supporting our team's physical and mental wellbeing. We offer flexible and hybrid working opportunities. We assist our team to develop, as people and as leaders. We value diversity and inclusion - our workforce is a place where the melding of a range of views and perspectives is celebrated._



  • Ballarat, Australia City of Ballarat Full time

    **Part-time position (15 hours per week) and casual positions available**: - **Band 3 Part time $32.06 to $34.46 per hour excluding casual loading****: - **Evenings and weekend availability required*** **Customer Experience Officer - Part-time position ongoing (15 hours per week) and Casual positions available** - Part-time position (15 hours per week)...


  • Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...


  • Ballarat, Australia Service Victoria Full time

    **VPS2 Customer Experience Officer (CXO) | Work Location**: Ballarat CBD | Full Time - Fixed Term (12 months) | 7.6 hours per day between 8am - 8pm Who we are Service Victoria is an Administrative Office within the Department of Premier & Cabinet charged with simplifying, improving and modernising essential government transactions and delivering customer...


  • Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/1665591SS VPS2 Customer Experience Officer Work Location: Ballarat CBD Full Time - Fixed Term (12 months), with a view to a 12 month extension Staff will be...


  • Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...


  • Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/1665591SSJBCM Position Title: Customer Experience Officer Work Location: Ballarat CBD Employment Type: Full Time Tenure: Fixed Term (12 months initially) VPS...


  • Ballarat, Australia Central Highlands Water Full time

    **Job no**: N3EXK **Category**: Customer Services Central Highlands Water is a major regional employer, and we want you to join us! An exciting ongoing opportunity as a Coordinator, Customer Experience in the Central Highlands Region! Be a part of a diverse, collaborative and supportive team-based environment. **About us** At CHW we provide drinking...


  • Ballarat, Australia Central Highlands Water Full time

    Central Highlands Water is a major regional employer, and we want you to join us! An exciting ongoing opportunity as a Coordinator, Customer Experience in the Central Highlands Region! Be a part of a diverse, collaborative and supportive team-based environment. **About us** At CHW we provide drinking water, sewerage, trade waste and recycled water...


  • Ballarat, Australia State Revenue Office Full time

    Customer Service Officers - Start your career in a supportive and inclusive government agency - Multiple ongoing and fixed term roles are available - Salary $58,539 plus 11.5% superannuation - VPS Grade 2 - Based in Ballarat Govhub, with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management...


  • Ballarat, Australia Chandler Macleod Full time

    **_Chandler Macleod has an exciting opportunity available for Customer Experience Administrators to join one of our client’s team in Ballarat._** - The opportunity_ **_What we are Looking for _** - Exceptional written and verbal communication skills - Can demonstrate a customer first culture and ensure customer expectations are met - Exceptional attention...


  • Ballarat, Australia HAYS Full time

    Kick start your career with VIC roads assisting others in a busy office environment. **Your new company** Seeking customer service focused professionals to work in their busy Contact Centre. Due to the continual busy environment, positions have become available for experienced and bubbly customer service professionals to join their evolving workforce. You...


  • Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...


  • Ballarat, Australia are-able Full time

    Posted: 28/08/2024 Closing Date: 08/09/2024 **Job Type**: Contract Location: Ballarat, 219 Mair Street Job Category: Administration and Office **Who is are-able?** For over three decades, we have been transforming lives in local communities by providing services and fostering connection as WDEA Works. We are embarking on an extraordinary journey,...


  • Ballarat, Australia are-able Full time

    Posted: 03/12/2024 Closing Date: 17/12/2024 **Job Type**: Permanent - Full Time Location: Ballarat, 219 Mair Street Job Category: Administration and Office **Who is are-able?** We have been deeply embedded in local communities for over three decades, transforming lives and fostering connections as WDEA Works. We are embarking on an extraordinary...


  • Ballarat, Australia McCain Foods Limited Full time

    **Position Title**:Customer Service Officer **Position Type**: Regular - Full-Time **Position Location**: Ballarat **Grade**: Grade 02 **Requisition ID**: 32527 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain...


  • Ballarat, Australia McCain Foods (Aust) Pty. Full time

    **Position Title**:Customer Service Officer **Position Type**: Regular - Full-Time **Position Location**:Ballarat **Requisition ID**: 29314 At McCain Foods, we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose to bring enjoyment to...


  • Ballarat, Australia City of Ballarat Full time

    **Create exceptional experiences for visitors at City of Ballarat’s flagship cultural venues****: - **Band 4 $43.07 - $45.87 per hour****: - **Be a part of a dynamic, refreshed team environment*** Ballarat is home to some of Australia’s most historically significant cultural venues including Her Majesty’s Theatre, Civic Hall and the Mining Exchange....


  • Ballarat, Australia Central Highlands Water Full time

    **Customer Service Officer** **Classification **Level - Central Highlands Water Enterprise Agreement **Team, unit **Customer Service **Division **Customer and Business Services **Work location **Learmonth Road, Ballarat **Employment type **Full-time, Fixed-Term (until ) **Position reports to **Team Leader, Customer Service **Direct reports...


  • Ballarat, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...


  • Ballarat, Australia Serco Plc Full time

    Full Time, Part Time and Casual Customer Service roles available Working with Victoria Police Competitive remuneration + Additional benefits About You We are seeking resilient Customer Contact Officers to contribute to a supportive and engaging workplace culture whilst utilising your background in customer care. Your engaging phone manner and quick, yet...