Coordinator, Customer Experience

3 days ago


Ballarat, Australia Central Highlands Water Full time

Central Highlands Water is a major regional employer, and we want you to join us

An exciting ongoing opportunity as a Coordinator, Customer Experience in the Central Highlands Region Be a part of a diverse, collaborative and supportive team-based environment.

**About us**

At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.

Central Highlands Water is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.

To learn more about CHW and how our everyday people contribute to the Central Highlands region of Victoria, visit our website, or check out our LinkedIn or Instagram pages

**The opportunity**

The Coordinator, Customer Experience is responsible for leading and coordinating the day-to-day operations of our Customer Experience teams consisting of Customer Experience Officers, Credit Management and Customer Assistance with a passion for exceeding customer expectations in service delivery.

You will coordinate the end-to-end customer service-related processes whilst continuing to identify opportunities and execute targets and campaigns to maximise customer satisfaction and value and to fulfil the key performance indicators of the team and the organisation.

**About you**

Safety is our No. 1 priority, and we expect you will actively contribute to and foster a 'safety first' culture that supports our aspiration of zero harm. This means you care deeply about the physical and psychological safety of people so that our team return home in great shape at the end of the day.

We’d love to hear from you if you have:

- Extensive experience in managing a large and diverse customer teams.
- Demonstrated performance and passion for exceeding customer expectations in service delivery.
- A commitment to the customer experience.
- Strong demonstrated ability to form collaborative and trusting relationships with external customers and internal teams.
- An understanding of Water Industry legislation and Essential Services Commission processes and rules.
- Relevant qualifications and experience.
- Relevant specialist knowledge and skills.
- Well-developed interpersonal skills with the ability to communicate effectively (written and verbal communication skills) and prepare and deliver information to varied audiences in a professional manner.
- Ability to lead a team in the delivery of exceptional customer service that achieves business goals.
- Relevant experience in leading and engaging contact centre teams that deliver exceptional customer outcomes.

**How to apply**
- Please ensure you provide a cover letter and your resume.

**Have questions?**

For a confidential chat about the role, please contact Stephanie Burzacott on 0428 725 983.
- Applications close 13 December 2024.
- Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, fitness to work, qualifications, work history, work visa, misconduct and police record history.
- At CHW we are dedicated to supporting our team's physical and mental wellbeing. We offer flexible and hybrid working opportunities. We assist our team to develop, as people and as leaders. We value diversity and inclusion - our workforce is a place where the melding of a range of views and perspectives is celebrated._



  • Ballarat, Victoria, Australia Ausreo Pty Ltd Full time

    We are seeking a skilled and enthusiastic Customer Service Officer to join our team in Ballarat.This is an exciting opportunity to work in a dynamic environment where service, sales, and customer solutions are paramount.As a key member of the Trade Service Centre team, you will thrive in an environment where customer satisfaction is our top priority.Your day...


  • Ballarat, Australia Serco Full time

    **Flexible working arrangements**: - ** 6 months fixed term, based in Ballarat**: - ** Access to employee benefits** **About You** You are a motivated and focused coordinator and administrator who is committed to achieving extraordinary outcomes for the business. As someone who takes pride in your work, you strive to deliver on time every time and enjoy...


  • Ballarat, Victoria, Australia Federation University Australia Full time

    About Federation University AustraliaWe are seeking a skilled and experienced Cooperative Experience Coordinator to join our team.**Job Summary**The Cooperative Experience Coordinator will play a key role in ensuring compliance with policies and procedures, providing efficient communication with placement organisations, students and staff, and implementing...


  • Ballarat, Victoria, Australia PETstock Pty Ltd Full time

    About UsPetstock Pty Ltd is a leading Australian pet care company with a strong commitment to providing exceptional customer experiences.Job SummaryWe are seeking an experienced Customer Experience Advisor to join our team at our Ballarat Support Office. This is a full-time opportunity that will involve working closely with our members, customers, and...


  • Ballarat, Victoria, Australia PETstock Pty Ltd Full time

    Promote a seamless and enjoyable experience for our customers by delivering exceptional service and support.The Customer Experience Advisor role at Petstock Pty Ltd involves providing a proactive and empathetic approach towards our customer base, ensuring their experience is smooth, efficient, happy, and informative. Key responsibilities include:Managing and...


  • Ballarat, Victoria, Australia PETstock Pty Ltd Full time

    About PETstock Pty LtdPETstock is a leading Australian retailer of pet food, accessories and healthcare products. Our company values are centered around People, Pets & Planet.Job Title: Customer Experience SpecialistSalary: AU$65,000 - AU$85,000 per annum, dependent on experienceJob DescriptionThe Customer Experience Specialist plays a crucial role in...


  • Ballarat, Australia City of Ballarat Full time

    **Part-time position (15 hours per week) and casual positions available**: - **Band 3 Part time $32.06 to $34.46 per hour excluding casual loading****: - **Evenings and weekend availability required*** **Customer Experience Officer - Part-time position ongoing (15 hours per week) and Casual positions available** - Part-time position (15 hours per week)...


  • Ballarat, Victoria, Australia PETstock Pty Ltd Full time

    Petstock Pty Ltd is a leading pet care company that values its customers. As a Customer Experience Advisor, you will play a crucial role in ensuring our customers have a seamless and enjoyable experience with our brand.The ideal candidate will have established skills in providing high levels of customer service, preferably in a retail or contact centre...


  • Ballarat, Victoria, Australia PETstock Pty Ltd Full time

    PETstock Pty Ltd is a symbol of unity, passion and progress in the pet industry.The Customer Experience Associate role provides a proactive and empathetic approach towards our members base ensuring the customer experience is smooth, efficient, happy and informative for all customers. Here's what you can expect...Key Responsibilities:Manage and action all...


  • Ballarat, Victoria, Australia PETstock Pty Ltd Full time

    PETstock Pty Ltd is a leading retailer of pet food, accessories, and services. We are committed to providing exceptional customer experiences across our stores, online platforms, and contact centers.About the RoleWe are seeking a highly skilled Customer Experience Advisor to join our team at our Ballarat Support Office. This role will be responsible for...


  • Ballarat, Victoria, Australia PETstock Pty Ltd Full time

    Petstock is a symbol of unity, passion, and progress. As a Customer Experience Advisor, you will be part of a team that brings people together and inspires them to be better. This role provides a proactive and empathetic approach to customer service, ensuring a smooth, efficient, and happy experience for all customers. Your key responsibilities will...


  • Ballarat, Victoria, Australia PETstock Pty Ltd Full time

    About PETstock Pty LtdPETstock Pty Ltd is a company that values the connection between people and animals. Our mission is to provide exceptional customer experiences, fostering unity, passion, and progress across our brands.The Customer Experience Liaison role plays a crucial part in ensuring our customers receive smooth, efficient, happy, and informative...


  • Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...


  • Ballarat, Victoria, Australia FREEDOM Full time

    At FREEDOM, we're passionate about delivering an exceptional customer experience that sets us apart. As a Sales Consultant in our Ballarat store, you'll play a vital role in creating a remarkable Freedom experience for every customer who walks through our doors.We're seeking a Part-time Sales Consultant to join our dynamic team and help our customers find...


  • Ballarat, Australia PETstock Pty Ltd Full time

    Pets and animals bring us together and inspire us to be better people. From our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists and online brands, from Australia to New Zealand, the Petstock Group is our symbol of unity, passion and progress. The Customer Experience Advisor role provides a proactive and...


  • Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...


  • Ballarat, Australia Service Victoria Full time

    What we are looking for (Key Selection Criteria) Desired Skills & Qualifications - Previous experience in a customer support-related role supporting multiple communication channels, including live chat and phone support - Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded) - Previous experience...


  • Ballarat, Victoria, Australia PETstock Pty Ltd Full time

    About UsPETstock Pty Ltd is a leading Australian pet care company that values unity, passion, and progress. Our diverse team is dedicated to providing exceptional customer experiences across our stores, online platforms, and support offices.


  • Ballarat, Victoria, Australia PETstock Pty Ltd Full time

    Unleash Your Passion for Customer ServicePetstock Pty Ltd is a leading retailer of pet supplies and services, with a mission to inspire people to be better pet owners. Our commitment to customer satisfaction is at the heart of everything we do.We are seeking a highly motivated and empathetic Customer Experience Team Lead to join our team in Ballarat. In this...


  • Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $56,271 - $64,268 Occupation: Customer Service/Call Centre Reference: VG/1739206CM Ballarat CBD I Full Time I VPS2 I Staff will be required to work 7.6 hours per day between the hours of 8am and 8pm **The opportunity** **Your...