Customer Success Specialist
6 months ago
**About us**:
Just Budget is dedicated to providing exceptional value to our clients and ensuring their success through tailored financial solutions. As the cost of living continues to rise, we are continously growing to adapt to our clients' needs. We are currently seeking an experienced Customer Success Associate to join our dynamic team.
As a Customer Success Associate, you will be the primary point of contact for our clients, guiding them through their financial journey. Your goal is to ensure clients achieve their financial objectives while enjoying a seamless and positive experience with our products and services.
**Your responsibilities will include**:
- Build and maintain strong relationships with clients, understanding their financial needs and goals.
- Monitor account performance and generate regular reports for clients
- Address and resolve customer inquiries, issues, and escalations in a timely and professional manner.
- Managing your day-to-day workflow without micromanaging
- Collaborate with internal teams to advocate for customer needs and ensure customer satisfaction.
- Establish financial hardship indicators and discuss them with a high level of sensitivity and customer service
- Maintain detailed and accurate customer records in our CRM system.
**To be successful in this role, you will need to have**:
- 1-3 years of experience in customer success, account management, or a related role (finance, debt, collections or account management).
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office including Outlook, Word and Excel.
- Strong problem-solving skills and a proactive approach to customer interactions.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- A customer-centric mindset with a passion for helping others achieve financial success.
**Job Types**: Full-time, Permanent
Pay: $65,000.00 - $90,000.00 per year
**Benefits**:
- Employee discount
- Free food
- Gym membership
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Retention bonus
**Experience**:
- Customer support: 1 year (preferred)
- Customer retention: 1 year (preferred)
**Language**:
- English (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: Hybrid remote in Strathfield South, NSW 2136
-
Customer Success Associate
6 months ago
Strathfield, Australia Just Budget Pty Ltd Full time**Just Budget** is a company providing financial solutions that make a difference in the lives of everyday Australians. With the ever rising cost of living, we are constantly growing and adapting to our clients needs. Our highly skilled team of debt relief specialists develop tailored solutions to help our clients shoulder the burden of debt management,...
-
Customer Success Associate
4 months ago
Strathfield, Australia Just Budget Pty Ltd Full time**Position Overview**: We are currently seeking an experienced Customer Success Associate to join our team. Whether you are living in a country outback area or in one of the main CBD states, we welcome you to apply. Just Budget is dedicated to serving clients all over Australia, providing exceptional value through tailored financial solutions. We are...
-
Customer Success Specialist
4 months ago
South Melbourne, Australia Enphase Full timeEnphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...
-
Head of Customer Success
6 months ago
South Hurstville, Australia Thrive Early Learning Centres Full time**About Thrive** Since 2016, Thrive Early Learning Centres has experienced significant success and growth. We are founded by our clear vision 'Being committed to your child's future through creating lifelong learning experiences which will expose your child to a rich and stimulating learning environment where you and your family will feel secure, loved and...
-
Timely - Customer Success Coach
2 months ago
South Yarra, Australia EverCommerce Full time**About the role** Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty...
-
Office Administration/customer Service
6 months ago
Strathfield South, Australia Northside Fine Foods Full time**About the Role**: This role is full time Monday to Friday, an immediate start for successful applicant is available. The successful applicant will be required to provide support to our Sales Teams, general customer service duties, Tele Sales will be the main focus and a pivotal part of your everyday duties, making phone calls to existing customers and...
-
Customer Service Experience Specialist
4 weeks ago
South Brisbane, Queensland, Australia Visy Full timeJob Opportunity: Customer Service Experience SpecialistWe are seeking an experienced and skilled Customer Service Experience Specialist to join our team at Visy in Brisbane - South.The successful candidate will have a strong background in customer service, with excellent communication skills and the ability to establish meaningful relationships with internal...
-
Customer Counter Service
6 months ago
Strathfield South, Australia Royal Formwork Solutions Full time**Customer Counter Service - Full Time** **Industry: Concrete Formwork Sales & Hire** **Location: Strathfield South, Sydney** **The Company** With a proud history spanning over 50 years, Royal Formwork Solutions is a leading force in the concrete formwork construction industry, providing comprehensive solutions in supply and hire. Known for our...
-
Customer Success Program and Enablement Leader
4 months ago
South Bank, Australia Corporate Traveller Full time**Job no**: 522836 **Brand**: Corporate Traveller **Work type**: Full time **Location**: Queensland **Categories**: Operations & Professional Services, Wholesale & Product Corporate Traveller, part of the Flight Centre Travel Group, is Australia's leading travel management company for SMEs and a top global brand within FCTG. We aim to streamline the travel...
-
Senior Succession Law Specialist
3 weeks ago
South Brisbane, Queensland, Australia Empire Group Full timeOverviewEmpire Group is a reputable specialist firm recognised as a Tier One Doyle's Guide Market Leader for Wills and Estates.We are committed to providing a supportive learning environment that enables staff to achieve their career goals and maintain a healthy balance between work and life.Salary and BenefitsThe successful candidate will receive a highly...
-
Customer Service Specialist
3 weeks ago
North Strathfield, New South Wales, Australia Domino's Full timeDomino's is Australia and New Zealand's leading pizza delivery company. We are on the hunt for a talented Customer Service Specialist to join our team!Salary: $22-$25 per hourAbout the Role:We are looking for someone who is passionate about delivering exceptional customer service and ensuring every interaction is a highlight of the customers day.You...
-
Customer Service Liaison Specialist
3 weeks ago
South Brisbane, Queensland, Australia Visy Full timeWe are seeking a highly motivated and results-driven Customer Service Liaison Specialist to join our team at Visy in Brisbane, South. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and support.Estimated salary for this role is $80,000 - $90,000 per annum, depending on experience. Job...
-
Senior Customer Success Manager
5 months ago
South Brisbane, Australia Epsilon Full timeJob Description Why join us? We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals. Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or...
-
Customer Service Representative
3 days ago
Strathfield, Australia The Automotive Group Full time**FREE PARKING ONSITE!**: - **TWO LOCATIONS**: **Lidcome** **Croydon** - **JANUARY 2025 START**: - **$32.25 per/h + comm.**: - **Gtd 15hrs per week (8:00am to 11:00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales...
-
Estate Litigation and Succession Law Specialist
4 weeks ago
South Brisbane, Queensland, Australia Empire Group Full timeEmpire Group is a reputable law firm recognised as a Tier One Doyle's Guide Market Leader in Wills and Estates. We are seeking a senior lawyer to join our team as an Estate Litigation and Succession Law Specialist.The Role:We are looking for a highly experienced lawyer with 5+ years of PAE in Wills and Estates law. The ideal candidate will have the ability...
-
Customer Experience Specialist
4 weeks ago
South Hedland, Western Australia Coles Full timeWe are seeking a highly detail-oriented Customer Experience Specialist to join our team at Coles. This role is ideal for individuals who take pride in delivering exceptional customer experiences and ensuring that customers receive the best quality products.As a Customer Experience Specialist, you will be responsible for selecting and packing quality products...
-
Estate Planning and Succession Law Specialist
3 weeks ago
South Brisbane, Queensland, Australia Empire Group Full timeExpertise in Estate Planning and Succession LawThe role of a Wills & Estates Senior Associate or Special Counsel at Empire Group involves handling a mix of estate litigation, trusts, and elder law issues, as well as general private client work. This position requires a senior lawyer with experience in Succession Law, who can work autonomously on complex...
-
Customer Service Administrator
4 weeks ago
Strathfield, Australia Matrix Education Full timeMatrix Education is now hiring a full time Customer Service Representatives for our Strathfield location.As a Customer Service Administrator, you will oversee the day to day operations of the Matrix Strathfield campus and provide a range of administrative services and solutions to our customers, whilst building and maintaining strong relationships with all...
-
Sales Consultant
6 months ago
Strathfield South, Australia Just Budget Pty Ltd Full timeJust Budget have been helping Australians get back on their feet for nearly 30 years. Our highly-skilled team of debt relief specialists develop tailored solutions to help our clients shoulder the burden of debt management, negotiation and budgeting. As a **Sales Consultant** at Just Budget, you will be the voice behind our brand, using empathy and...
-
Customer Service Specialist
1 month ago
Municipality of Strathfield, Australia Assetlink Full timeAbout Assetlink: We are proud of our culture – The Assetlink Way, which focuses on creating a diverse and dependable workforce. We have been recognized for our commitment to providing a safe, supportive and passionate working environment, with the prestigious Top Employers Certification and the AHRI Cross Cultural Management Award. Our Vision is 'To change...