Customer Success Associate
6 months ago
**Just Budget** is a company providing financial solutions that make a difference in the lives of everyday Australians. With the ever rising cost of living, we are constantly growing and adapting to our clients needs. Our highly skilled team of debt relief specialists develop tailored solutions to help our clients shoulder the burden of debt management, negotiation and budgeting.
As a **Customer Success Associate**, you will be part of key operational functions and contribute to the overall performance and growth of the business. The role is in office, with the opportunity to evolve into a hybrid position.
**Your responsibilities will include**:
- Building your portfolio of clients and providing them with tailored solutions within our service.
- Monitor account performance and generate regular reports for clients
- Resolve client concerns and issues in a timely and effective manner
- Managing your day-to-day workflow without micromanaging
- Adjusting to future economic change and understanding the impacts it can have on people's finance's
- Being able to establish financial hardship indicators and discuss them with a high level of sensitivity and customer service
**To be successful in this role, you will have**:
- Experience working in a team environment.
- Experience in admin and/or customer service roles (**preferably but not necessary**, you have experience in finance, debt, collections or account management).
- Excellent organisational, admin and communication skills.
- Proficient in Microsoft Office including Outlook, Word and Excel.
- Strong problem-solving ability and high emotional intelligence.
- The opportunity to step into management or team lead positions.
**Job Types**: Full-time, Permanent, Graduate
**Salary**: $65,000.00 - $85,000.00 per year
**Benefits**:
- Employee mentoring program
- Free drinks
- Free food
- Gym membership
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Strathfield, NSW: Reliably commute or planning to relocate before starting work (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
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