Head of Customer Success

3 months ago

South Hurstville, Australia Thrive Early Learning Centres Full time

**About Thrive**

Since 2016, Thrive Early Learning Centres has experienced significant success and growth. We are founded by our clear vision 'Being committed to your child's future through creating lifelong learning experiences which will expose your child to a rich and stimulating learning environment where you and your family will feel secure, loved and supported'.

**We are entirely Australian and privately owned and operated, employing over 100 professionals and supporting over 2,500 children.**

**Benefits of joining Thrive**:

- Additional leave benefits - enjoy a day off for your birthday
- Discounted childcare fees - up to 90% off gap
- A focus on career development progression
- Be rewarded with Hero dollars and access discounts/cashback from 1000’s of retailers
- Flexible working conditions and work-life balance
- Inclusive, collaborative and encouraging culture

**About The Role**

Due to Thrive growing, our head office in **South Hurstville** is now looking for a Head of Customer Success to join the support team.

We are looking for a someone experienced and driven to oversee enrolment, debt, account management and the overall delivery of customer service for our early childhood centres.

**You will be joining a dedicated and supportive team where your ideas, input and voice is not only heard but welcomed and encouraged**

**Your main responsibilities will be to**:

- Provide support to families for CCS, offers and enrolments enquiries
- Support centres to optimise leads and conversion to tours and enrolments
- Coordinate family tours of centres and manage waitlists
- Develop and implement strategies aimed at lifting occupancy and increasing enrolments
- Assist in positive outcomes on re-enrolments year to year
- Weekly reporting to stakeholders
- Management of accounts and debt
- Perform additional duties as required

**If this sounds exactly like what you have been looking for, please apply, we cannot wait to meet you**
- Experience using Kinderm8 (highly desired but not essential)
- Experience in a similar role such as Administrative Assistant in the sector
- Strong administrative and organisational skills with attention to detail
- The ability to establish and maintain positive internal and external relationships
- Proficient computer skills, including MS Word, Excel, and Outlook
- A current NSW Working With Children's Check

**How to apply**

**For enquiries,** please contact Katie Histon, Talent Partner on 0422 994 451

**Salary**: $80,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- South Hurstville, NSW 2221: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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